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oklab, var(--color-white) 7%, transparent)}}.staff-profile{padding:calc(var(--spacing) * 4)}.staff-profile strong{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));display:block}.staff-profile span{font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));color:#ffffff73}@supports (color:color-mix(in lab, red, red)){.staff-profile span{color:color-mix(in oklab, var(--color-white) 45%, transparent)}}.staff-main{min-width:0}.staff-topbar{z-index:30;height:calc(var(--spacing) * 17);border-bottom-style:var(--tw-border-style);border-color:#08376b0d;border-bottom-width:1px;justify-content:space-between;align-items:center;display:flex;position:sticky;top:0}@supports (color:color-mix(in lab, red, red)){.staff-topbar{border-color:color-mix(in oklab, var(--color-ink) 5%, transparent)}}.staff-topbar{background-color:#eeeeeee6}@supports (color:color-mix(in lab, red, red)){.staff-topbar{background-color:color-mix(in oklab, var(--color-cream) 90%, transparent)}}.staff-topbar{padding-inline:calc(var(--spacing) * 4);--tw-backdrop-blur:blur(var(--blur-xl));-webkit-backdrop-filter:var(--tw-backdrop-blur,) var(--tw-backdrop-brightness,) var(--tw-backdrop-contrast,) var(--tw-backdrop-grayscale,) var(--tw-backdrop-hue-rotate,) var(--tw-backdrop-invert,) var(--tw-backdrop-opacity,) var(--tw-backdrop-saturate,) var(--tw-backdrop-sepia,);backdrop-filter:var(--tw-backdrop-blur,) var(--tw-backdrop-brightness,) var(--tw-backdrop-contrast,) var(--tw-backdrop-grayscale,) var(--tw-backdrop-hue-rotate,) var(--tw-backdrop-invert,) var(--tw-backdrop-opacity,) var(--tw-backdrop-saturate,) var(--tw-backdrop-sepia,)}@media (min-width:40rem){.staff-topbar{padding-inline:calc(var(--spacing) * 7)}}.staff-topbar h2{font-size:var(--text-base);line-height:var(--tw-leading,var(--text-base--line-height))}.staff-topbar-actions{align-items:center;gap:calc(var(--spacing) * 2);display:flex}.staff-topbar a{border-radius:var(--radius-xl);padding-inline:calc(var(--spacing) * 3);padding-block:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold);color:#08376b99}@supports (color:color-mix(in lab, red, red)){.staff-topbar a{color:color-mix(in oklab, var(--color-ink) 60%, transparent)}}@media (hover:hover){.staff-topbar a:hover{background-color:var(--color-white)}}.staff-content{max-width:1500px;padding-inline:calc(var(--spacing) * 4);padding-top:calc(var(--spacing) * 6);padding-bottom:calc(var(--spacing) * 24);margin-inline:auto}@media (min-width:40rem){.staff-content{padding-inline:calc(var(--spacing) * 7)}}@media (min-width:64rem){.staff-content{padding-bottom:calc(var(--spacing) * 10)}}.staff-mobile-dock{inset-inline:calc(var(--spacing) * 3);bottom:calc(var(--spacing) * 3);z-index:50;background-color:var(--color-ink);padding:calc(var(--spacing) * 1.5);color:var(--color-white);--tw-shadow:0 25px 50px -12px var(--tw-shadow-color,#00000040);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);border-radius:22px;grid-template-columns:repeat(3,minmax(0,1fr));display:grid;position:fixed}@media (min-width:64rem){.staff-mobile-dock{display:none}}.staff-mobile-dock a{min-height:calc(var(--spacing) * 12);--tw-font-weight:var(--font-weight-bold);font-size:10px;font-weight:var(--font-weight-bold);color:#fff9;flex-direction:column;justify-content:center;align-items:center;display:flex}@supports (color:color-mix(in lab, red, red)){.staff-mobile-dock a{color:color-mix(in oklab, var(--color-white) 60%, transparent)}}.staff-mobile-dock a.active{border-radius:var(--radius-2xl);background-color:var(--color-sea);color:var(--color-white)}.page-kicker{margin-bottom:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-font-weight:var(--font-weight-black);font-weight:var(--font-weight-black);--tw-tracking:var(--tracking-wider);letter-spacing:var(--tracking-wider);color:var(--color-sea)}.page-head{margin-bottom:calc(var(--spacing) * 6);gap:calc(var(--spacing) * 4);flex-direction:column;display:flex}@media (min-width:40rem){.page-head{flex-direction:row;justify-content:space-between;align-items:flex-end}}.page-head p{margin-top:calc(var(--spacing) * 2);max-width:var(--container-xl);font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));color:#08376b8c}@supports (color:color-mix(in lab, red, red)){.page-head p{color:color-mix(in oklab, var(--color-ink) 55%, transparent)}}.back-link{align-items:center;gap:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-font-weight:var(--font-weight-extrabold);font-weight:var(--font-weight-extrabold);color:var(--color-sea);display:inline-flex}.card{border-style:var(--tw-border-style);border-width:1px;border-color:#08376b12;border-radius:26px}@supports (color:color-mix(in lab, red, red)){.card{border-color:color-mix(in oklab, var(--color-ink) 7%, transparent)}}.card{background-color:var(--color-paper);padding:calc(var(--spacing) * 5);--tw-shadow:0 18px 55px -35px var(--tw-shadow-color,#08376b59);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}@media (min-width:40rem){.card{padding:calc(var(--spacing) * 6)}}.button.secondary,button.secondary{border-style:var(--tw-border-style);border-width:1px;border-color:#08376b1a}@supports (color:color-mix(in lab, red, red)){.button.secondary,button.secondary{border-color:color-mix(in oklab, var(--color-ink) 10%, transparent)}}.button.secondary,button.secondary{background-color:var(--color-paper);color:var(--color-ink);--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}@media (hover:hover){:is(.button.secondary,button.secondary):hover{border-color:#0693e34d}@supports (color:color-mix(in lab, red, red)){:is(.button.secondary,button.secondary):hover{border-color:color-mix(in oklab, var(--color-sea) 30%, transparent)}}:is(.button.secondary,button.secondary):hover{background-color:var(--color-mint)}}.button.coral,button.coral{background-color:var(--color-coral)}.muted{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));color:#08376b80}@supports (color:color-mix(in lab, red, red)){.muted{color:color-mix(in oklab, var(--color-ink) 50%, transparent)}}.flash{margin-bottom:calc(var(--spacing) * 5);border-radius:var(--radius-2xl);border-style:var(--tw-border-style);border-width:1px;border-color:#0693e326}@supports (color:color-mix(in lab, red, red)){.flash{border-color:color-mix(in oklab, var(--color-sea) 15%, transparent)}}.flash{background-color:var(--color-mint);padding-inline:calc(var(--spacing) * 4);padding-block:calc(var(--spacing) * 3);font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold);color:var(--color-sea-dark)}.flash.error{border-color:var(--color-red-200);background-color:var(--color-red-50);color:var(--color-red-700)}.flash.success{border-color:var(--color-emerald-200);background-color:var(--color-emerald-50);color:var(--color-emerald-800)}.hero-panel{margin-bottom:calc(var(--spacing) * 7);background-color:var(--color-ink);padding-inline:calc(var(--spacing) * 5);padding-block:calc(var(--spacing) * 7);color:var(--color-white);border-radius:30px;position:relative;overflow:hidden}@media (min-width:40rem){.hero-panel{padding-inline:calc(var(--spacing) * 8);padding-block:calc(var(--spacing) * 9)}}.hero-panel:after{top:calc(var(--spacing) * -20);left:calc(var(--spacing) * -14);width:calc(var(--spacing) * 52);height:calc(var(--spacing) * 52);background-color:#0693e373;border-radius:3.40282e38px;position:absolute}@supports (color:color-mix(in lab, red, red)){.hero-panel:after{background-color:color-mix(in oklab, var(--color-sea) 45%, transparent)}}.hero-panel:after{--tw-content:"";content:var(--tw-content)}.hero-panel>*{z-index:10;position:relative}.hero-panel .page-kicker{color:var(--color-mint)}.hero-panel h1{max-width:var(--container-xl)}.hero-panel p{margin-top:calc(var(--spacing) * 3);max-width:var(--container-lg);font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));color:#ffffff8c}@supports (color:color-mix(in lab, red, red)){.hero-panel p{color:color-mix(in oklab, var(--color-white) 55%, transparent)}}.hero-actions{margin-top:calc(var(--spacing) * 6);gap:calc(var(--spacing) * 2);flex-direction:column;display:flex}@media (min-width:40rem){.hero-actions{flex-flow:wrap}}.hero-panel .hero-actions .button{--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);margin-top:0}@media (hover:hover){.hero-panel .hero-actions .button:hover{--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}}.hero-panel .hero-history-button{border-style:var(--tw-border-style);border-width:1px;border-color:#ffffff40}@supports (color:color-mix(in lab, red, red)){.hero-panel .hero-history-button{border-color:color-mix(in oklab, var(--color-white) 25%, transparent)}}.hero-panel .hero-history-button{background-color:#ffffff1a}@supports (color:color-mix(in lab, red, red)){.hero-panel .hero-history-button{background-color:color-mix(in oklab, var(--color-white) 10%, transparent)}}.hero-panel .hero-history-button{color:var(--color-white);--tw-backdrop-blur:blur(var(--blur-sm));-webkit-backdrop-filter:var(--tw-backdrop-blur,) var(--tw-backdrop-brightness,) var(--tw-backdrop-contrast,) var(--tw-backdrop-grayscale,) var(--tw-backdrop-hue-rotate,) var(--tw-backdrop-invert,) var(--tw-backdrop-opacity,) var(--tw-backdrop-saturate,) var(--tw-backdrop-sepia,);backdrop-filter:var(--tw-backdrop-blur,) var(--tw-backdrop-brightness,) var(--tw-backdrop-contrast,) var(--tw-backdrop-grayscale,) var(--tw-backdrop-hue-rotate,) var(--tw-backdrop-invert,) var(--tw-backdrop-opacity,) var(--tw-backdrop-saturate,) var(--tw-backdrop-sepia,)}@media (hover:hover){.hero-panel .hero-history-button:hover{border-color:#ffffff73}@supports (color:color-mix(in lab, red, red)){.hero-panel .hero-history-button:hover{border-color:color-mix(in oklab, var(--color-white) 45%, transparent)}}.hero-panel .hero-history-button:hover{background-color:#fff3}@supports (color:color-mix(in lab, red, red)){.hero-panel .hero-history-button:hover{background-color:color-mix(in oklab, var(--color-white) 20%, transparent)}}}.hero-panel .hero-history-button span{font-size:var(--text-lg);line-height:var(--tw-leading,var(--text-lg--line-height));--tw-leading:1;line-height:1}.page-head#recent-requests{scroll-margin-top:calc(var(--spacing) * 24)}.ticket-grid{gap:calc(var(--spacing) * 3);grid-template-columns:repeat(1,minmax(0,1fr));display:grid}@media (min-width:40rem){.ticket-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (min-width:64rem){.ticket-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}.ticket-card{min-height:calc(var(--spacing) * 48);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b12;border-radius:24px;flex-direction:column;justify-content:space-between;display:flex;position:relative;overflow:hidden}@supports (color:color-mix(in lab, red, red)){.ticket-card{border-color:color-mix(in oklab, var(--color-ink) 7%, transparent)}}.ticket-card{background-color:var(--color-paper);padding:calc(var(--spacing) * 5);color:var(--color-ink);--tw-shadow:0 18px 55px -35px var(--tw-shadow-color,#08376b59);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}@media (hover:hover){.ticket-card:hover{--tw-translate-y:calc(var(--spacing) * -1);translate:var(--tw-translate-x) var(--tw-translate-y);border-color:#0693e340}@supports (color:color-mix(in lab, red, red)){.ticket-card:hover{border-color:color-mix(in oklab, var(--color-sea) 25%, transparent)}}.ticket-card:hover{--tw-shadow:0 22px 55px -28px var(--tw-shadow-color,#0693e36b);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}}.ticket-card:before{width:var(--spacing);inset-block:0;background-color:#0000;position:absolute;right:0}@supports (color:color-mix(in lab, red, red)){.ticket-card:before{background-color:color-mix(in oklab, var(--color-sea) 0%, transparent)}}.ticket-card:before{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration));--tw-content:"";content:var(--tw-content)}.ticket-card:hover:before{background-color:var(--color-sea)}.ticket-card-top{justify-content:space-between;align-items:flex-start;gap:calc(var(--spacing) * 3);display:flex}.ticket-number{font-family:var(--font-mono);--tw-font-weight:var(--font-weight-bold);font-size:11px;font-weight:var(--font-weight-bold);--tw-tracking:var(--tracking-wide);letter-spacing:var(--tracking-wide);color:#08376b66}@supports (color:color-mix(in lab, red, red)){.ticket-number{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.ticket-card h2{margin-top:calc(var(--spacing) * 4);-webkit-line-clamp:2;font-size:var(--text-lg);line-height:var(--tw-leading,var(--text-lg--line-height));-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.ticket-meta{margin-top:calc(var(--spacing) * 5);justify-content:space-between;align-items:flex-end;gap:calc(var(--spacing) * 3);border-top-style:var(--tw-border-style);border-color:#08376b0f;border-top-width:1px;display:flex}@supports (color:color-mix(in lab, red, red)){.ticket-meta{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.ticket-meta{padding-top:calc(var(--spacing) * 4)}.ticket-meta small{color:#08376b73;font-size:11px;display:block}@supports (color:color-mix(in lab, red, red)){.ticket-meta small{color:color-mix(in oklab, var(--color-ink) 45%, transparent)}}.expert-line{margin-top:var(--spacing);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold);color:#08376bb3}@supports (color:color-mix(in lab, red, red)){.expert-line{color:color-mix(in oklab, var(--color-ink) 70%, transparent)}}.badge{align-items:center;gap:calc(var(--spacing) * 1.5);background-color:var(--color-mint);width:fit-content;padding-inline:calc(var(--spacing) * 3);padding-block:var(--spacing);--tw-font-weight:var(--font-weight-extrabold);font-size:11px;font-weight:var(--font-weight-extrabold);color:var(--color-sea-dark);border-radius:3.40282e38px;display:inline-flex}.badge:before{width:calc(var(--spacing) * 1.5);height:calc(var(--spacing) * 1.5);background-color:var(--color-sea);--tw-content:"";content:var(--tw-content);border-radius:3.40282e38px}.priority-urgent{background-color:var(--color-red-50);color:var(--color-red-700)}.priority-urgent:before{background-color:var(--color-red-500)}.priority-important{background-color:var(--color-amber-50);color:var(--color-amber-800)}.priority-important:before{background-color:var(--color-amber-500)}.empty{border-style:var(--tw-border-style);--tw-border-style:dashed;border:1px dashed #08376b26;border-radius:28px;grid-column:1/-1}@supports (color:color-mix(in lab, red, red)){.empty{border-color:color-mix(in oklab, var(--color-ink) 15%, transparent)}}.empty{background-color:#fff9}@supports (color:color-mix(in lab, red, red)){.empty{background-color:color-mix(in oklab, var(--color-paper) 60%, transparent)}}.empty{padding-inline:calc(var(--spacing) * 5);padding-block:calc(var(--spacing) * 16);text-align:center}.empty-icon{margin-inline:auto;margin-bottom:calc(var(--spacing) * 4);width:calc(var(--spacing) * 14);height:calc(var(--spacing) * 14);background-color:var(--color-mint);font-size:var(--text-2xl);line-height:var(--tw-leading,var(--text-2xl--line-height));border-radius:3.40282e38px;place-items:center;display:grid}.empty h2{margin-bottom:calc(var(--spacing) * 2)}.empty .button{margin-top:calc(var(--spacing) * 5)}.request-layout{gap:calc(var(--spacing) * 5);display:grid}@media (min-width:64rem){.request-layout{grid-template-columns:minmax(0,1fr) 300px}}.request-form{order:2}@media (min-width:64rem){.request-form{order:1}}.request-aside{order:1}@media (min-width:64rem){.request-aside{order:2}}.step-title{margin-bottom:calc(var(--spacing) * 5);align-items:center;gap:calc(var(--spacing) * 3);border-bottom-style:var(--tw-border-style);border-color:#08376b0f;border-bottom-width:1px;display:flex}@supports (color:color-mix(in lab, red, red)){.step-title{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.step-title{padding-bottom:calc(var(--spacing) * 4)}.step-number{width:calc(var(--spacing) * 8);height:calc(var(--spacing) * 8);background-color:var(--color-ink);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-font-weight:var(--font-weight-black);font-weight:var(--font-weight-black);color:var(--color-white);border-radius:3.40282e38px;flex-shrink:0;place-items:center;display:grid}.field{margin-bottom:calc(var(--spacing) * 5)}.expert-picker{margin-bottom:calc(var(--spacing) * 7);gap:calc(var(--spacing) * 2);border-style:var(--tw-border-style);border-width:0;grid-template-columns:repeat(2,minmax(0,1fr));padding:0;display:grid}@media (min-width:40rem){.expert-picker{grid-template-columns:repeat(3,minmax(0,1fr))}}.expert-picker legend{margin-bottom:calc(var(--spacing) * 3);font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));--tw-font-weight:var(--font-weight-extrabold);font-weight:var(--font-weight-extrabold);grid-column:1/-1}.expert-card{min-height:calc(var(--spacing) * 36);cursor:pointer;border-style:var(--tw-border-style);border-width:2px;border-color:#08376b14;border-radius:20px;flex-direction:column;justify-content:center;align-items:center;display:flex;position:relative}@supports (color:color-mix(in lab, red, red)){.expert-card{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.expert-card{background-color:var(--color-white);padding:calc(var(--spacing) * 3);text-align:center;transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}@media (hover:hover){.expert-card:hover{border-color:#0693e34d}@supports (color:color-mix(in lab, red, red)){.expert-card:hover{border-color:color-mix(in oklab, var(--color-sea) 30%, transparent)}}}.expert-card:has(input:checked){border-color:var(--color-sea);background-color:var(--color-mint);--tw-shadow:0 1px 3px 0 var(--tw-shadow-color,#0000001a), 0 1px 2px -1px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.expert-card input{opacity:0;position:absolute}.expert-card img,.expert-avatar{margin-bottom:calc(var(--spacing) * 2);width:calc(var(--spacing) * 14);height:calc(var(--spacing) * 14);background-color:var(--color-cream);object-fit:cover;font-size:var(--text-xl);line-height:var(--tw-leading,var(--text-xl--line-height));--tw-font-weight:var(--font-weight-black);font-weight:var(--font-weight-black);color:var(--color-sea);border-radius:3.40282e38px;place-items:center;display:grid}.expert-card strong{font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height))}.expert-card small{margin-top:var(--spacing);color:#08376b73;font-size:10px}@supports (color:color-mix(in lab, red, red)){.expert-card small{color:color-mix(in oklab, var(--color-ink) 45%, transparent)}}.expert-empty{grid-column:1/-1}.upload-zone{margin-block:calc(var(--spacing) * 5);border-style:var(--tw-border-style);--tw-border-style:dashed;border:2px dashed #08376b26;border-radius:22px}@supports (color:color-mix(in lab, red, red)){.upload-zone{border-color:color-mix(in oklab, var(--color-ink) 15%, transparent)}}.upload-zone{background-color:#eee9}@supports (color:color-mix(in lab, red, red)){.upload-zone{background-color:color-mix(in oklab, var(--color-cream) 60%, transparent)}}.upload-zone{padding:calc(var(--spacing) * 5);text-align:center;transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}@media (hover:hover){.upload-zone:hover{border-color:#0693e366}@supports (color:color-mix(in lab, red, red)){.upload-zone:hover{border-color:color-mix(in oklab, var(--color-sea) 40%, transparent)}}}.upload-zone>label{cursor:pointer;font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));color:var(--color-sea)}.file-preview{margin-top:calc(var(--spacing) * 3);gap:calc(var(--spacing) * 2);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}@media (min-width:40rem){.file-preview{grid-template-columns:repeat(3,minmax(0,1fr))}}.file-chip{border-radius:var(--radius-xl);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b14;position:relative;overflow:hidden}@supports (color:color-mix(in lab, red, red)){.file-chip{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.file-chip{background-color:var(--color-white);padding:calc(var(--spacing) * 2)}.file-chip img{height:calc(var(--spacing) * 24);border-radius:var(--radius-lg);object-fit:cover;width:100%}.file-chip button{top:var(--spacing);left:var(--spacing);border-radius:var(--radius-lg);background-color:var(--color-coral);min-height:0;padding-inline:calc(var(--spacing) * 2);padding-block:calc(var(--spacing) * .5);position:absolute}.voice-recorder,.voice{margin-block:calc(var(--spacing) * 4);border-style:var(--tw-border-style);border-width:1px;border-color:#0693e326;border-radius:22px}@supports (color:color-mix(in lab, red, red)){.voice-recorder,.voice{border-color:color-mix(in oklab, var(--color-sea) 15%, transparent)}}.voice-recorder,.voice{background-color:#e5f4ffa6}@supports (color:color-mix(in lab, red, red)){.voice-recorder,.voice{background-color:color-mix(in oklab, var(--color-mint) 65%, transparent)}}.voice-recorder,.voice{padding:calc(var(--spacing) * 4)}.voice-head,.voice-actions,.voice{align-items:center;gap:calc(var(--spacing) * 2);flex-wrap:wrap;display:flex}.voice-head{justify-content:space-between}.voice-actions{margin-top:calc(var(--spacing) * 3)}.voice-actions button,.voice button{min-height:calc(var(--spacing) * 10);border-radius:var(--radius-xl);padding-inline:calc(var(--spacing) * 3);padding-block:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height))}.ghost{border-style:var(--tw-border-style);border-width:1px;border-color:#fa9f0033}@supports (color:color-mix(in lab, red, red)){.ghost{border-color:color-mix(in oklab, var(--color-coral) 20%, transparent)}}.ghost{background-color:var(--color-white);color:var(--color-coral)}.submit-ticket{background-color:var(--color-sea);width:100%;font-size:var(--text-base);line-height:var(--tw-leading,var(--text-base--line-height))}.help-card{background-color:var(--color-ink);padding:calc(var(--spacing) * 6);color:var(--color-white);border-radius:26px}.help-card h3{color:var(--color-white)}.help-list{margin-top:calc(var(--spacing) * 5);gap:calc(var(--spacing) * 4);display:grid}.help-item{gap:calc(var(--spacing) * 3);font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));color:#fff9;display:flex}@supports (color:color-mix(in lab, red, red)){.help-item{color:color-mix(in oklab, var(--color-white) 60%, transparent)}}.help-item b{width:calc(var(--spacing) * 7);height:calc(var(--spacing) * 7);background-color:#ffffff1a;border-radius:3.40282e38px;flex-shrink:0;place-items:center;display:grid}@supports (color:color-mix(in lab, red, red)){.help-item b{background-color:color-mix(in oklab, var(--color-white) 10%, transparent)}}.help-item b{font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));color:var(--color-white)}.conversation-shell{gap:calc(var(--spacing) * 4);display:grid}@media (min-width:64rem){.conversation-shell{grid-template-columns:minmax(0,1fr) 280px}}.conversation-column{min-width:0}.conversation{max-height:62vh;min-height:calc(var(--spacing) * 72);gap:calc(var(--spacing) * 3);padding:calc(var(--spacing) * 3);background-color:#e9e5dc;border-radius:26px;flex-direction:column;display:flex;overflow-y:auto}@media (min-width:40rem){.conversation{padding:calc(var(--spacing) * 5)}}.message{border-radius:20px;border-top-right-radius:var(--radius-md);background-color:var(--color-paper);width:fit-content;max-width:92%;padding-inline:calc(var(--spacing) * 4);padding-block:calc(var(--spacing) * 3);--tw-shadow:0 1px 3px 0 var(--tw-shadow-color,#0000001a), 0 1px 2px -1px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}@media (min-width:40rem){.message{max-width:78%}}.message.mine{border-top-left-radius:var(--radius-md);background-color:#cfeee7;border-top-right-radius:20px;margin-right:auto}.message.note{border-style:var(--tw-border-style);--tw-border-style:dashed;border-style:dashed;border-width:1px;border-color:var(--color-amber-400);background-color:#fff3ce;border-radius:20px;max-width:100%}.message header{margin-bottom:var(--spacing);justify-content:space-between;gap:calc(var(--spacing) * 6);font-size:10px;display:flex}.message header b{color:#08376ba6}@supports (color:color-mix(in lab, red, red)){.message header b{color:color-mix(in oklab, var(--color-ink) 65%, transparent)}}.message time{color:#08376b59}@supports (color:color-mix(in lab, red, red)){.message time{color:color-mix(in oklab, var(--color-ink) 35%, transparent)}}.message p{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));--tw-leading:calc(var(--spacing) * 7);line-height:calc(var(--spacing) * 7);overflow-wrap:break-word}.attachment{margin-top:calc(var(--spacing) * 2);border-radius:var(--radius-xl);background-color:#ffffffb3;display:flex}@supports (color:color-mix(in lab, red, red)){.attachment{background-color:color-mix(in oklab, var(--color-white) 70%, transparent)}}.attachment{padding-inline:calc(var(--spacing) * 3);padding-block:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold);color:var(--color-sea)}.message-actions{margin-top:calc(var(--spacing) * 2);justify-content:flex-end;gap:calc(var(--spacing) * 2);font-size:10px;display:flex}.message-actions details{margin:0}.composer{margin-top:calc(var(--spacing) * 3);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b12;border-radius:26px}@supports (color:color-mix(in lab, red, red)){.composer{border-color:color-mix(in oklab, var(--color-ink) 7%, transparent)}}.composer{background-color:var(--color-paper);padding:calc(var(--spacing) * 4);--tw-shadow:0 18px 55px -35px var(--tw-shadow-color,#08376b59);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}@media (min-width:40rem){.composer{padding:calc(var(--spacing) * 5)}}.composer textarea{min-height:calc(var(--spacing) * 24);border-style:var(--tw-border-style);background-color:#eeeeeeb3;border-width:0}@supports (color:color-mix(in lab, red, red)){.composer textarea{background-color:color-mix(in oklab, var(--color-cream) 70%, transparent)}}.composer textarea{--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.mode{margin-bottom:calc(var(--spacing) * 4);gap:var(--spacing);border-radius:var(--radius-2xl);background-color:var(--color-cream);padding:var(--spacing);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.mode button{min-height:calc(var(--spacing) * 10);color:#08376b80;background-color:#0000}@supports (color:color-mix(in lab, red, red)){.mode button{color:color-mix(in oklab, var(--color-ink) 50%, transparent)}}.mode button{--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}@media (hover:hover){.mode button:hover{--tw-translate-y:0px;translate:var(--tw-translate-x) var(--tw-translate-y)}}.mode button.active{background-color:var(--color-ink);color:var(--color-white)}.mode button.note-button.active{background-color:var(--color-amber-500);color:var(--color-ink)}.ticket-side{gap:calc(var(--spacing) * 3);align-self:flex-start;display:grid}@media (min-width:64rem){.ticket-side{top:calc(var(--spacing) * 23);position:sticky}}.info-card{border-style:var(--tw-border-style);border-width:1px;border-color:#08376b12;border-radius:22px}@supports (color:color-mix(in lab, red, red)){.info-card{border-color:color-mix(in oklab, var(--color-ink) 7%, transparent)}}.info-card{background-color:var(--color-paper);padding:calc(var(--spacing) * 5)}.info-list{margin-top:calc(var(--spacing) * 4);gap:calc(var(--spacing) * 3);display:grid}.info-row{justify-content:space-between;align-items:flex-start;gap:calc(var(--spacing) * 3);border-bottom-style:var(--tw-border-style);border-color:#08376b0d;border-bottom-width:1px;display:flex}@supports (color:color-mix(in lab, red, red)){.info-row{border-color:color-mix(in oklab, var(--color-ink) 5%, transparent)}}.info-row{padding-bottom:calc(var(--spacing) * 3);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height))}.info-row:last-child{border-style:var(--tw-border-style);border-width:0;padding-bottom:0}.info-row span{color:#08376b73}@supports (color:color-mix(in lab, red, red)){.info-row span{color:color-mix(in oklab, var(--color-ink) 45%, transparent)}}.info-row b{text-align:left}.history-item{margin-top:calc(var(--spacing) * 2);gap:var(--spacing);border-top-style:var(--tw-border-style);border-color:#08376b0f;border-top-width:1px;flex-direction:column;display:flex}@supports (color:color-mix(in lab, red, red)){.history-item{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.history-item{padding-top:calc(var(--spacing) * 3);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height))}.grant{margin-top:calc(var(--spacing) * 2);justify-content:space-between;align-items:center;gap:calc(var(--spacing) * 2);border-radius:var(--radius-xl);background-color:var(--color-cream);padding:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));display:flex}.danger-button{min-height:calc(var(--spacing) * 9);background-color:var(--color-coral);padding-inline:calc(var(--spacing) * 3);padding-block:calc(var(--spacing) * 1.5)}.stats-grid{margin-bottom:calc(var(--spacing) * 5);gap:calc(var(--spacing) * 2);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}@media (min-width:64rem){.stats-grid{grid-template-columns:repeat(4,minmax(0,1fr))}}.stat-card{border-style:var(--tw-border-style);border-width:1px;border-color:#08376b0f;border-radius:20px}@supports (color:color-mix(in lab, red, red)){.stat-card{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.stat-card{background-color:var(--color-paper);padding:calc(var(--spacing) * 4)}.stat-label{--tw-font-weight:var(--font-weight-bold);font-size:11px;font-weight:var(--font-weight-bold);color:#08376b66}@supports (color:color-mix(in lab, red, red)){.stat-label{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.stat-value{margin-top:calc(var(--spacing) * 2);font-size:var(--text-2xl);line-height:var(--tw-leading,var(--text-2xl--line-height));--tw-font-weight:var(--font-weight-black);font-weight:var(--font-weight-black)}.stat-card.alert .stat-value{color:var(--color-coral)}.dashboard{gap:calc(var(--spacing) * 4);grid-template-columns:repeat(1,minmax(0,1fr));display:grid}@media (min-width:80rem){.dashboard{grid-template-columns:270px minmax(0,1fr)}}.filters{border-style:var(--tw-border-style);border-width:1px;border-color:#08376b12;border-radius:24px;align-self:flex-start}@supports (color:color-mix(in lab, red, red)){.filters{border-color:color-mix(in oklab, var(--color-ink) 7%, transparent)}}.filters{background-color:var(--color-paper);padding:calc(var(--spacing) * 4)}@media (min-width:80rem){.filters{top:calc(var(--spacing) * 23);position:sticky}}.filter-heading{margin-bottom:calc(var(--spacing) * 4);justify-content:space-between;align-items:center;display:flex}.tabs{margin-bottom:calc(var(--spacing) * 5);gap:var(--spacing);border-bottom-style:var(--tw-border-style);border-color:#08376b0f;border-bottom-width:1px;grid-template-columns:repeat(2,minmax(0,1fr));display:grid}@supports (color:color-mix(in lab, red, red)){.tabs{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.tabs{padding-bottom:calc(var(--spacing) * 4)}.tabs a{border-radius:var(--radius-xl);padding-inline:calc(var(--spacing) * 3);padding-block:calc(var(--spacing) * 2);--tw-font-weight:var(--font-weight-bold);font-size:11px;font-weight:var(--font-weight-bold);color:#08376b80}@supports (color:color-mix(in lab, red, red)){.tabs a{color:color-mix(in oklab, var(--color-ink) 50%, transparent)}}@media (hover:hover){.tabs a:hover{background-color:var(--color-mint);color:var(--color-sea-dark)}}.filter-form{gap:calc(var(--spacing) * 3);display:grid}@media (min-width:40rem){.filter-form{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (min-width:80rem){.filter-form{grid-template-columns:repeat(1,minmax(0,1fr))}}.check{min-height:calc(var(--spacing) * 11);align-items:center;gap:calc(var(--spacing) * 2);border-radius:var(--radius-xl);background-color:var(--color-cream);padding-inline:calc(var(--spacing) * 3);display:flex}.check input{width:calc(var(--spacing) * 4);height:calc(var(--spacing) * 4);accent-color:var(--color-sea)}.staff-list{gap:calc(var(--spacing) * 2);display:grid}.staff-ticket{gap:calc(var(--spacing) * 4);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b12;border-radius:22px;grid-template-columns:1fr auto;display:grid}@supports (color:color-mix(in lab, red, red)){.staff-ticket{border-color:color-mix(in oklab, var(--color-ink) 7%, transparent)}}.staff-ticket{background-color:var(--color-paper);padding:calc(var(--spacing) * 4);color:var(--color-ink);--tw-shadow:0 18px 55px -35px var(--tw-shadow-color,#08376b59);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}@media (hover:hover){.staff-ticket:hover{border-color:#0693e340}@supports (color:color-mix(in lab, red, red)){.staff-ticket:hover{border-color:color-mix(in oklab, var(--color-sea) 25%, transparent)}}.staff-ticket:hover{--tw-shadow:0 22px 55px -28px var(--tw-shadow-color,#0693e36b);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}}@media (min-width:40rem){.staff-ticket{padding:calc(var(--spacing) * 5)}}.staff-ticket-main{min-width:0}.staff-ticket-head{align-items:center;gap:calc(var(--spacing) * 2);flex-wrap:wrap;display:flex}.staff-ticket h2{margin-top:calc(var(--spacing) * 2);text-overflow:ellipsis;white-space:nowrap;font-size:var(--text-base);line-height:var(--tw-leading,var(--text-base--line-height));overflow:hidden}.staff-ticket p{margin-top:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));color:#08376b80}@supports (color:color-mix(in lab, red, red)){.staff-ticket p{color:color-mix(in oklab, var(--color-ink) 50%, transparent)}}.staff-ticket-side{justify-content:space-between;align-items:flex-end;gap:calc(var(--spacing) * 3);flex-direction:column;display:flex}.staff-ticket-badges{justify-content:flex-end;gap:var(--spacing);flex-wrap:wrap;display:flex}.staff-layout{gap:calc(var(--spacing) * 4);display:grid}@media (min-width:80rem){.staff-layout{grid-template-columns:240px minmax(0,1fr) 240px;align-items:flex-start}}.staff-layout>aside{gap:calc(var(--spacing) * 3);align-self:flex-start;display:grid}@media (min-width:80rem){.staff-layout>aside{top:calc(var(--spacing) * 23);position:sticky}}.staff-layout>div{min-width:0}.staff-layout dl{gap:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));grid-template-columns:auto 1fr;display:grid}.staff-layout dt{color:#08376b73}@supports (color:color-mix(in lab, red, red)){.staff-layout dt{color:color-mix(in oklab, var(--color-ink) 45%, transparent)}}.staff-layout dd{text-align:left;--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold);margin:0}.staff-layout aside form{margin-top:calc(var(--spacing) * 3);border-top-style:var(--tw-border-style);border-color:#08376b0f;border-top-width:1px}@supports (color:color-mix(in lab, red, red)){.staff-layout aside form{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.staff-layout aside form{padding-top:calc(var(--spacing) * 3)}.staff-layout aside form button{width:100%}.staff-layout aside details{border-radius:var(--radius-xl);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b14}@supports (color:color-mix(in lab, red, red)){.staff-layout aside details{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.staff-layout aside details{padding:calc(var(--spacing) * 3)}.staff-layout aside summary{cursor:pointer;font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold)}.auth-shell{min-height:calc(100vh - 9rem);max-width:var(--container-5xl);align-items:center;gap:calc(var(--spacing) * 8);margin-inline:auto;display:grid}@media (min-width:64rem){.auth-shell{grid-template-columns:repeat(2,minmax(0,1fr))}}.auth-intro{display:none}@media (min-width:64rem){.auth-intro{display:block}}.auth-intro-icon{margin-bottom:calc(var(--spacing) * 6);width:calc(var(--spacing) * 14);height:calc(var(--spacing) * 14);background-color:var(--color-sea);font-size:var(--text-2xl);line-height:var(--tw-leading,var(--text-2xl--line-height));color:var(--color-white);border-radius:18px;place-items:center;display:grid}.auth-intro h2{font-size:var(--text-5xl);line-height:var(--tw-leading,var(--text-5xl--line-height))}.auth-intro p{margin-top:calc(var(--spacing) * 4);max-width:var(--container-md);color:#08376b8c}@supports (color:color-mix(in lab, red, red)){.auth-intro p{color:color-mix(in oklab, var(--color-ink) 55%, transparent)}}.auth{width:100%;max-width:var(--container-md);padding:calc(var(--spacing) * 6);margin-inline:auto}@media (min-width:40rem){.auth{padding:calc(var(--spacing) * 8)}}.auth form{margin-top:calc(var(--spacing) * 6)}.auth button{width:100%}.auth-links{margin-top:calc(var(--spacing) * 6);justify-content:space-between;gap:calc(var(--spacing) * 3);border-top-style:var(--tw-border-style);border-color:#08376b0f;border-top-width:1px;display:flex}@supports (color:color-mix(in lab, red, red)){.auth-links{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.auth-links{padding-top:calc(var(--spacing) * 5);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold)}.eyebrow{margin-bottom:calc(var(--spacing) * 2);--tw-font-weight:var(--font-weight-black);font-size:11px;font-weight:var(--font-weight-black);--tw-tracking:var(--tracking-wider);letter-spacing:var(--tracking-wider);color:var(--color-sea)}}@layer utilities{.collapse{visibility:collapse}.visible{visibility:visible}.sr-only{clip-path:inset(50%);white-space:nowrap;border-width:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.absolute{position:absolute}.fixed{position:fixed}.relative{position:relative}.static{position:static}.container{width:100%}@media (min-width:40rem){.container{max-width:40rem}}@media (min-width:48rem){.container{max-width:48rem}}@media (min-width:64rem){.container{max-width:64rem}}@media (min-width:80rem){.container{max-width:80rem}}@media (min-width:96rem){.container{max-width:96rem}}.mt-1{margin-top:var(--spacing)}.mt-2{margin-top:calc(var(--spacing) * 2)}.mt-3{margin-top:calc(var(--spacing) * 3)}.mt-4{margin-top:calc(var(--spacing) * 4)}.mt-6{margin-top:calc(var(--spacing) * 6)}.block{display:block}.grid{display:grid}.hidden{display:none}.inline{display:inline}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.resize{resize:both}.gap-3{gap:calc(var(--spacing) * 3)}.gap-4{gap:calc(var(--spacing) * 4)}.text-sm{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height))}.text-xs{font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height))}.leading-8{--tw-leading:calc(var(--spacing) * 8);line-height:calc(var(--spacing) * 8)}.font-bold{--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold)}.text-ink\/40{color:#08376b66}@supports (color:color-mix(in lab, red, red)){.text-ink\/40{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.text-slate-400{color:var(--color-slate-400)}.blur{--tw-blur:blur(8px);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}@media (min-width:40rem){.sm\:block{display:block}.sm\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}}}@font-face{font-family:Vazirmatn;src:url(../fonts/vazirmatn-arabic-wght-normal.woff2)format("woff2-variations");font-weight:100 900;font-display:swap}@font-face{font-family:Vazirmatn;src:url(../fonts/vazirmatn-latin-wght-normal.woff2)format("woff2-variations");font-weight:100 900;font-display:swap}:root{--color-ink:#08376b;--color-ink-soft:#0b4c8c;--color-cream:#eee;--color-soft:#eaeaea;--color-paper:#fff;--color-sea:#0693e3;--color-sea-dark:#1977ce;--color-blue:#1977ce;--color-mint:#e5f4ff;--color-coral:#fa9f00;--color-sun:#ffc451;--theme-thread:#eaeaea;--theme-own-message:#dcefff;--theme-note:#fff1d5;--shadow-panel:0 18px 55px -35px #08376b59;--shadow-lift:0 22px 55px -28px #0693e36b}.conversation{background-color:var(--theme-thread)}.message.mine{background-color:var(--theme-own-message)}.message.note{background-color:var(--theme-note);border-color:var(--color-coral)}.hero-panel{border-bottom:4px solid var(--color-coral);background-image:linear-gradient(135deg,var(--color-ink),var(--color-ink-soft))}.submit-ticket{box-shadow:0 10px 30px -14px var(--color-sea)}.stats-grid .stat-card:first-child .stat-value{color:var(--color-sea)}.stats-grid .stat-card:nth-child(2){border-top:3px solid var(--color-sea-dark)}.stats-grid .stat-card:nth-child(4){border-top:3px solid var(--color-coral)}.ticket-card:nth-child(3n+2):before{background-color:var(--color-sea-dark)}.ticket-card:nth-child(3n):before{background-color:var(--color-coral)}.step-title:nth-of-type(2) .step-number{background:var(--color-sea-dark)}.help-card{border-top:4px solid var(--color-coral)}.dashboard-hero{margin-bottom:calc(var(--spacing) * 4);background-color:var(--color-ink);padding:calc(var(--spacing) * 5);color:var(--color-white);--tw-shadow:0 18px 55px -35px var(--tw-shadow-color,#08376b59);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);border-radius:18px;display:grid;position:relative;overflow:hidden}@media (min-width:40rem){.dashboard-hero{padding:calc(var(--spacing) * 7);grid-template-columns:1fr auto;align-items:flex-end}}.dashboard-hero:before{pointer-events:none;top:calc(var(--spacing) * -24);left:calc(var(--spacing) * -16);width:calc(var(--spacing) * 64);height:calc(var(--spacing) * 64);background-color:#0693e340;border-radius:3.40282e38px;position:absolute}@supports (color:color-mix(in lab, red, red)){.dashboard-hero:before{background-color:color-mix(in oklab, var(--color-sea) 25%, transparent)}}.dashboard-hero:before{--tw-blur:blur(var(--blur-2xl));filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,);--tw-content:"";content:var(--tw-content)}.dashboard-hero:after{pointer-events:none;height:var(--spacing);background-color:var(--color-coral);--tw-content:"";content:var(--tw-content);width:33.3333%;position:absolute;bottom:0;right:0}.dashboard-hero-copy,.dashboard-signal{z-index:10;position:relative}.dashboard-overline{margin-bottom:calc(var(--spacing) * 5);align-items:center;gap:calc(var(--spacing) * 2);--tw-font-weight:var(--font-weight-extrabold);font-size:10px;font-weight:var(--font-weight-extrabold);--tw-tracking:var(--tracking-wider);letter-spacing:var(--tracking-wider);color:var(--color-mint);display:flex}.live-dot{width:calc(var(--spacing) * 2);height:calc(var(--spacing) * 2);background-color:var(--color-coral);border-radius:3.40282e38px;position:relative}.live-dot:after{animation:var(--animate-ping);background-color:var(--color-coral);--tw-content:"";content:var(--tw-content);border-radius:3.40282e38px;position:absolute;inset:0}.dashboard-hero h1{font-size:var(--text-3xl);line-height:var(--tw-leading,var(--text-3xl--line-height))}@media (min-width:40rem){.dashboard-hero h1{font-size:var(--text-4xl);line-height:var(--tw-leading,var(--text-4xl--line-height))}}.dashboard-hero p{margin-top:calc(var(--spacing) * 2);max-width:var(--container-2xl);font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));color:#ffffff8c}@supports (color:color-mix(in lab, red, red)){.dashboard-hero p{color:color-mix(in oklab, var(--color-white) 55%, transparent)}}.dashboard-signal{margin-top:calc(var(--spacing) * 6);min-width:calc(var(--spacing) * 48);border-right-style:var(--tw-border-style);border-color:#ffffff26;border-right-width:1px;flex-direction:column;display:flex}@supports (color:color-mix(in lab, red, red)){.dashboard-signal{border-color:color-mix(in oklab, var(--color-white) 15%, transparent)}}.dashboard-signal{padding-right:calc(var(--spacing) * 4)}@media (min-width:40rem){.dashboard-signal{margin-top:0}}.dashboard-signal span,.dashboard-signal small{color:#ffffff73;font-size:10px}@supports (color:color-mix(in lab, red, red)){.dashboard-signal span,.dashboard-signal small{color:color-mix(in oklab, var(--color-white) 45%, transparent)}}.dashboard-signal strong{margin-block:var(--spacing);font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));color:var(--color-white)}.stat-card{min-height:calc(var(--spacing) * 32);padding:calc(var(--spacing) * 4);--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration));border-radius:14px;position:relative;overflow:hidden}@media (hover:hover){.stat-card:hover{--tw-translate-y:calc(var(--spacing) * -.5);translate:var(--tw-translate-x) var(--tw-translate-y);border-color:#0693e340}@supports (color:color-mix(in lab, red, red)){.stat-card:hover{border-color:color-mix(in oklab, var(--color-sea) 25%, transparent)}}.stat-card:hover{--tw-shadow:0 18px 55px -35px var(--tw-shadow-color,#08376b59);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}}.stat-card:after{bottom:calc(var(--spacing) * -8);left:calc(var(--spacing) * -8);width:calc(var(--spacing) * 20);height:calc(var(--spacing) * 20);background-color:#0693e30d;border-radius:3.40282e38px;position:absolute}@supports (color:color-mix(in lab, red, red)){.stat-card:after{background-color:color-mix(in oklab, var(--color-sea) 5%, transparent)}}.stat-card:after{--tw-content:"";content:var(--tw-content)}.stat-head{justify-content:space-between;align-items:flex-start;display:flex}.metric-mark,.panel-index{font-family:var(--font-mono);--tw-font-weight:var(--font-weight-bold);font-size:9px;font-weight:var(--font-weight-bold);--tw-tracking:var(--tracking-widest);letter-spacing:var(--tracking-widest);color:#08376b40}@supports (color:color-mix(in lab, red, red)){.metric-mark,.panel-index{color:color-mix(in oklab, var(--color-ink) 25%, transparent)}}.stat-value{font-size:var(--text-3xl);line-height:var(--tw-leading,var(--text-3xl--line-height));--tw-leading:1;line-height:1}.stat-card small{margin-top:calc(var(--spacing) * 3);color:#08376b66;font-size:10px;display:block}@supports (color:color-mix(in lab, red, red)){.stat-card small{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.stats-grid .stat-card:nth-child(3){background:linear-gradient(145deg,var(--color-mint),var(--color-paper))}.stats-grid .stat-card:nth-child(4){background:linear-gradient(145deg,var(--theme-note),var(--color-paper))}.dashboard{gap:calc(var(--spacing) * 3)}@media (min-width:80rem){.dashboard{grid-template-columns:250px minmax(0,1fr)}}.filters,.ticket-stream{border-style:var(--tw-border-style);border-width:1px;border-color:#08376b12;border-radius:16px}@supports (color:color-mix(in lab, red, red)){.filters,.ticket-stream{border-color:color-mix(in oklab, var(--color-ink) 7%, transparent)}}.filters,.ticket-stream{background-color:var(--color-paper);--tw-shadow:0 18px 55px -35px var(--tw-shadow-color,#08376b59);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.filters{padding:calc(var(--spacing) * 4)}.filter-heading{border-bottom-style:var(--tw-border-style);border-color:#08376b0f;border-bottom-width:1px;align-items:flex-start}@supports (color:color-mix(in lab, red, red)){.filter-heading{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.filter-heading{padding-bottom:calc(var(--spacing) * 4)}.filter-heading h3,.stream-head h2{margin-top:var(--spacing);font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height))}.filter-heading a{--tw-font-weight:var(--font-weight-bold);font-size:10px;font-weight:var(--font-weight-bold);color:var(--color-sea)}.tabs{gap:calc(var(--spacing) * .5);grid-template-columns:repeat(1,minmax(0,1fr))}.tabs a{min-height:calc(var(--spacing) * 9);border-radius:var(--radius-lg);padding-inline:calc(var(--spacing) * 3);padding-block:calc(var(--spacing) * 2);justify-content:space-between;align-items:center;display:flex}.tabs a:after{color:#08376b33}@supports (color:color-mix(in lab, red, red)){.tabs a:after{color:color-mix(in oklab, var(--color-ink) 20%, transparent)}}.tabs a:after{--tw-content:"←";content:var(--tw-content)}.filter-form label{font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height))}.filter-form input,.filter-form select{border-radius:var(--radius-xl);padding-block:calc(var(--spacing) * 2.5)}.ticket-stream{min-width:0;overflow:hidden}.stream-head{border-bottom-style:var(--tw-border-style);border-color:#08376b12;border-bottom-width:1px;justify-content:space-between;align-items:center;display:flex}@supports (color:color-mix(in lab, red, red)){.stream-head{border-color:color-mix(in oklab, var(--color-ink) 7%, transparent)}}.stream-head{padding-inline:calc(var(--spacing) * 4);padding-block:calc(var(--spacing) * 4)}@media (min-width:40rem){.stream-head{padding-inline:calc(var(--spacing) * 5)}}.stream-status{align-items:center;gap:calc(var(--spacing) * 2);background-color:var(--color-mint);padding-inline:calc(var(--spacing) * 3);padding-block:var(--spacing);--tw-font-weight:var(--font-weight-extrabold);font-size:10px;font-weight:var(--font-weight-extrabold);color:var(--color-sea-dark);border-radius:3.40282e38px;display:flex}.stream-status i{width:calc(var(--spacing) * 1.5);height:calc(var(--spacing) * 1.5);background-color:var(--color-sea);border-radius:3.40282e38px}.ticket-stream .staff-list{gap:0}.ticket-stream .staff-ticket{border-inline-style:var(--tw-border-style);border-inline-width:0;border-top-style:var(--tw-border-style);padding:calc(var(--spacing) * 4);--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);border-top-width:0;border-radius:0}.ticket-stream .staff-ticket:last-child{border-bottom-style:var(--tw-border-style);border-bottom-width:0}@media (hover:hover){.ticket-stream .staff-ticket:hover{--tw-translate-y:0px;translate:var(--tw-translate-x) var(--tw-translate-y);border-color:#0693e333}@supports (color:color-mix(in lab, red, red)){.ticket-stream .staff-ticket:hover{border-color:color-mix(in oklab, var(--color-sea) 20%, transparent)}}.ticket-stream .staff-ticket:hover{background-color:#e5f4ff4d}@supports (color:color-mix(in lab, red, red)){.ticket-stream .staff-ticket:hover{background-color:color-mix(in oklab, var(--color-mint) 30%, transparent)}}.ticket-stream .staff-ticket:hover{--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}}.ticket-stream .staff-ticket 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h1{text-overflow:ellipsis;white-space:nowrap;font-size:var(--text-base);line-height:var(--tw-leading,var(--text-base--line-height));overflow:hidden}@media (min-width:40rem){.ticket-title h1{font-size:var(--text-xl);line-height:var(--tw-leading,var(--text-xl--line-height))}}.workspace-back,.icon-button{width:calc(var(--spacing) * 10);height:calc(var(--spacing) * 10);border-radius:var(--radius-xl);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b14;flex-shrink:0;place-items:center;display:grid}@supports (color:color-mix(in lab, red, red)){.workspace-back,.icon-button{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.workspace-back,.icon-button{background-color:var(--color-cream);color:var(--color-ink);--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}@media (hover:hover){:is(.workspace-back,.icon-button):hover{border-color:#0693e34d}@supports (color:color-mix(in lab, red, red)){:is(.workspace-back,.icon-button):hover{border-color:color-mix(in oklab, var(--color-sea) 30%, transparent)}}:is(.workspace-back,.icon-button):hover{background-color:var(--color-mint)}}.ticket-head-actions{align-items:center;gap:calc(var(--spacing) * 2);flex-shrink:0;display:flex}.ticket-head-actions form{margin:0}.ticket-head-actions form button{min-height:calc(var(--spacing) * 10);border-radius:var(--radius-xl);padding-inline:calc(var(--spacing) * 3);padding-block:calc(var(--spacing) * 2)}.workspace-grid{height:auto;min-height:0;display:grid}.customer-grid{grid-template-columns:minmax(0,1fr) 280px}.staff-conversation-grid{grid-template-columns:240px minmax(0,1fr) 240px}.conversation-pane{background:var(--color-paper);border-inline:1px solid #08376b12;grid-template-rows:auto minmax(0,1fr) auto;min-width:0;min-height:0;display:grid;position:relative}.conversation-toolbar{min-height:calc(var(--spacing) * 12);border-bottom-style:var(--tw-border-style);border-color:#08376b0f;border-bottom-width:1px;justify-content:space-between;align-items:center;display:flex}@supports (color:color-mix(in lab, red, red)){.conversation-toolbar{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.conversation-toolbar{background-color:var(--color-paper);padding-inline:calc(var(--spacing) * 4)}.conversation-toolbar>div{align-items:center;gap:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));display:flex}.conversation-toolbar small{color:#08376b66;font-size:10px}@supports (color:color-mix(in lab, red, red)){.conversation-toolbar small{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.ticket-workspace .conversation{overscroll-behavior:contain;scroll-behavior:smooth;background:linear-gradient(180deg,var(--color-soft),var(--color-cream));scrollbar-gutter:stable;border-radius:0;min-height:0;max-height:none;padding:1rem;display:block;overflow-y:auto}.ticket-workspace .conversation:focus-visible{outline:3px solid #0693e340}@supports (color:color-mix(in lab, red, red)){.ticket-workspace .conversation:focus-visible{outline:3px solid color-mix(in srgb,var(--color-sea) 25%,transparent)}}.ticket-workspace .conversation:focus-visible{outline-offset:-3px}.ticket-workspace .message{width:100%;max-width:none;box-shadow:none;background:0 0;border-radius:0;gap:.625rem;margin:.65rem 0;padding:0;display:flex;position:relative}.ticket-workspace .message.mine{background:0 0;flex-direction:row-reverse}.message-avatar{width:calc(var(--spacing) * 8);height:calc(var(--spacing) * 8);border-radius:var(--radius-xl);background-color:var(--color-ink);--tw-font-weight:var(--font-weight-black);font-size:11px;font-weight:var(--font-weight-black);color:var(--color-white);flex-shrink:0;place-items:center;display:grid}.message.mine .message-avatar{background-color:var(--color-sea)}.message.note .message-avatar{background-color:var(--color-coral);color:var(--color-ink)}.message-bubble{background:var(--color-paper);border:1px solid #08376b12;border-radius:18px 5px 18px 18px;max-width:min(78%,46rem);padding:.7rem .85rem;position:relative;box-shadow:0 8px 24px -22px #08376ba6}.message.mine .message-bubble{background:var(--theme-own-message);border-radius:5px 18px 18px}.message.note{justify-content:center}@supports (color:color-mix(in lab, red, red)){.message.note .message-bubble{border:1px dashed color-mix(in srgb,var(--color-coral) 60%,transparent)}}.message.note .message-bubble{background:var(--theme-note);border-radius:14px}.message-bubble header{margin-bottom:calc(var(--spacing) * 1.5);align-items:center;gap:calc(var(--spacing) * 2);flex-wrap:wrap;display:flex}.message-bubble header time{margin-right:auto}.internal-label{background-color:#fa9f0026;border-radius:3.40282e38px}@supports (color:color-mix(in lab, red, red)){.internal-label{background-color:color-mix(in oklab, var(--color-coral) 15%, transparent)}}.internal-label{padding-inline:calc(var(--spacing) * 2);padding-block:calc(var(--spacing) * .5);--tw-font-weight:var(--font-weight-black);font-size:9px;font-weight:var(--font-weight-black);color:var(--color-ink)}.message-bubble>p{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height));--tw-leading:calc(var(--spacing) * 7);line-height:calc(var(--spacing) * 7)}.edited-label,.revision-link{margin-left:calc(var(--spacing) * 2);color:#08376b59;font-size:9px}@supports (color:color-mix(in lab, red, red)){.edited-label,.revision-link{color:color-mix(in oklab, var(--color-ink) 35%, transparent)}}.revision-link{--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold);color:var(--color-sea)}.deleted-message{color:#08376b66}@supports (color:color-mix(in lab, red, red)){.deleted-message{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.deleted-message{font-style:italic}.date-divider{top:var(--spacing);z-index:10;margin-block:calc(var(--spacing) * 4);justify-content:center;align-items:center;display:flex;position:sticky}.date-divider span{border-style:var(--tw-border-style);border-width:1px;border-color:#08376b14;border-radius:3.40282e38px}@supports (color:color-mix(in lab, red, red)){.date-divider span{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.date-divider span{background-color:#ffffffe6}@supports (color:color-mix(in lab, red, red)){.date-divider span{background-color:color-mix(in oklab, var(--color-paper) 90%, transparent)}}.date-divider span{padding-inline:calc(var(--spacing) * 3);padding-block:var(--spacing);--tw-font-weight:var(--font-weight-bold);font-size:9px;font-weight:var(--font-weight-bold);color:#08376b73}@supports (color:color-mix(in lab, red, red)){.date-divider span{color:color-mix(in oklab, var(--color-ink) 45%, transparent)}}.date-divider span{--tw-shadow:0 1px 3px 0 var(--tw-shadow-color,#0000001a), 0 1px 2px -1px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);--tw-backdrop-blur:blur(8px);-webkit-backdrop-filter:var(--tw-backdrop-blur,) var(--tw-backdrop-brightness,) var(--tw-backdrop-contrast,) var(--tw-backdrop-grayscale,) var(--tw-backdrop-hue-rotate,) var(--tw-backdrop-invert,) var(--tw-backdrop-opacity,) var(--tw-backdrop-saturate,) var(--tw-backdrop-sepia,);backdrop-filter:var(--tw-backdrop-blur,) var(--tw-backdrop-brightness,) var(--tw-backdrop-contrast,) var(--tw-backdrop-grayscale,) var(--tw-backdrop-hue-rotate,) var(--tw-backdrop-invert,) var(--tw-backdrop-opacity,) var(--tw-backdrop-saturate,) var(--tw-backdrop-sepia,)}.attachment-list{margin-top:calc(var(--spacing) * 3);gap:calc(var(--spacing) * 2);display:grid}.attachment{margin-top:0}.attachment-image{max-width:calc(var(--spacing) * 72);padding:var(--spacing);display:block;overflow:hidden}.attachment-image img{max-height:calc(var(--spacing) * 52);border-radius:var(--radius-lg);object-fit:cover;width:100%}.attachment-image span{text-overflow:ellipsis;white-space:nowrap;padding-inline:calc(var(--spacing) * 2);padding-block:var(--spacing);font-size:10px;display:block;overflow:hidden}.attachment-file{max-width:var(--container-sm);align-items:center;gap:calc(var(--spacing) * 3);background-color:#ffffffbf;display:flex}@supports (color:color-mix(in lab, red, red)){.attachment-file{background-color:color-mix(in oklab, var(--color-white) 75%, transparent)}}.file-icon{width:calc(var(--spacing) * 9);height:calc(var(--spacing) * 9);border-radius:var(--radius-lg);background-color:var(--color-mint);font-size:var(--text-lg);line-height:var(--tw-leading,var(--text-lg--line-height));flex-shrink:0;place-items:center;display:grid}.attachment-file b,.attachment-file small{display:block}.attachment-file small{margin-top:calc(var(--spacing) * .5);--tw-font-weight:var(--font-weight-normal);font-size:9px;font-weight:var(--font-weight-normal);color:#08376b66}@supports (color:color-mix(in lab, red, red)){.attachment-file small{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.attachment-audio{max-width:var(--container-md);display:block}.attachment-audio audio{margin-block:calc(var(--spacing) * 2);height:calc(var(--spacing) * 10);width:100%}.attachment-audio>a{font-size:10px}.message-menu{position:absolute;top:.35rem;left:.35rem}.message.mine .message-menu{left:auto;right:.35rem}.message-menu>summary{width:calc(var(--spacing) * 8);height:calc(var(--spacing) * 8);cursor:pointer;font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-tracking:var(--tracking-widest);letter-spacing:var(--tracking-widest);color:#08376b66;border-radius:3.40282e38px;place-items:center;list-style-type:none;display:grid}@supports (color:color-mix(in lab, red, red)){.message-menu>summary{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.message-menu>summary{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}@media (hover:hover){.message-menu>summary:hover{background-color:var(--color-white);color:var(--color-sea)}}.message-menu>summary{box-shadow:none}.message-menu>summary::-webkit-details-marker{display:none}.message-menu[open]>summary{background-color:var(--color-white);color:var(--color-sea);box-shadow:0 5px 15px -10px #08376b}.message-menu-panel{z-index:20;margin-top:var(--spacing);width:calc(var(--spacing) * 72);border-radius:var(--radius-2xl);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b1a;position:absolute;left:0;overflow:hidden}@supports (color:color-mix(in lab, red, red)){.message-menu-panel{border-color:color-mix(in oklab, var(--color-ink) 10%, transparent)}}.message-menu-panel{background-color:var(--color-paper);--tw-shadow:0 20px 25px -5px var(--tw-shadow-color,#0000001a), 0 8px 10px -6px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.message.mine .message-menu-panel{left:auto;right:0}.message-menu-head{border-bottom-style:var(--tw-border-style);border-color:#08376b14;border-bottom-width:1px;justify-content:space-between;align-items:center;display:flex}@supports (color:color-mix(in lab, red, red)){.message-menu-head{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.message-menu-head{background-color:#08376b06}@supports (color:color-mix(in lab, red, red)){.message-menu-head{background-color:color-mix(in oklab, var(--color-ink) 2.5%, transparent)}}.message-menu-head{padding-inline:calc(var(--spacing) * 4);padding-block:calc(var(--spacing) * 3)}.message-menu-head b,.message-menu-head small{display:block}.message-menu-head b{font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));color:var(--color-ink)}.message-menu-head small{margin-top:calc(var(--spacing) * .5);--tw-font-weight:var(--font-weight-normal);font-size:9px;font-weight:var(--font-weight-normal);color:#08376b73}@supports (color:color-mix(in lab, red, red)){.message-menu-head small{color:color-mix(in oklab, var(--color-ink) 45%, transparent)}}.message-menu-close{width:calc(var(--spacing) * 8);height:calc(var(--spacing) * 8);min-height:0;font-size:var(--text-lg);line-height:var(--tw-leading,var(--text-lg--line-height));--tw-font-weight:var(--font-weight-normal);font-weight:var(--font-weight-normal);color:#08376b73;background-color:#0000;border-radius:3.40282e38px;place-items:center;padding:0;display:grid}@supports (color:color-mix(in lab, red, red)){.message-menu-close{color:color-mix(in oklab, var(--color-ink) 45%, transparent)}}.message-menu-close{--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}@media (hover:hover){.message-menu-close:hover{background-color:#08376b0d}@supports (color:color-mix(in lab, red, red)){.message-menu-close:hover{background-color:color-mix(in oklab, var(--color-ink) 5%, transparent)}}.message-menu-close:hover{color:var(--color-ink)}}.message-edit-form{padding:calc(var(--spacing) * 4)}.message-edit-form label{margin-bottom:calc(var(--spacing) * 1.5);color:#08376ba6;font-size:10px}@supports (color:color-mix(in lab, red, red)){.message-edit-form label{color:color-mix(in oklab, var(--color-ink) 65%, transparent)}}.message-menu-panel textarea{min-height:calc(var(--spacing) * 24);border-radius:var(--radius-xl);background-color:#08376b06}@supports (color:color-mix(in lab, red, red)){.message-menu-panel textarea{background-color:color-mix(in oklab, var(--color-ink) 2.5%, transparent)}}.message-menu-panel textarea{padding:calc(var(--spacing) * 3);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-leading:calc(var(--spacing) * 6);line-height:calc(var(--spacing) * 6);--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.message-menu-actions{margin-top:calc(var(--spacing) * 3);gap:calc(var(--spacing) * 2);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.message-menu-actions button{min-height:calc(var(--spacing) * 10);border-radius:var(--radius-xl);width:100%;padding-inline:calc(var(--spacing) * 3);padding-block:calc(var(--spacing) * 2);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));margin:0}.message-edit-save{background-color:var(--color-sea)}.message-edit-cancel{border-style:var(--tw-border-style);border-width:1px;border-color:#08376b1a}@supports (color:color-mix(in lab, red, red)){.message-edit-cancel{border-color:color-mix(in oklab, var(--color-ink) 10%, transparent)}}.message-edit-cancel{background-color:var(--color-white);color:#08376b99}@supports (color:color-mix(in lab, red, red)){.message-edit-cancel{color:color-mix(in oklab, var(--color-ink) 60%, transparent)}}.message-edit-cancel{--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}@media (hover:hover){.message-edit-cancel:hover{background-color:#08376b0d}@supports (color:color-mix(in lab, red, red)){.message-edit-cancel:hover{background-color:color-mix(in oklab, var(--color-ink) 5%, transparent)}}.message-edit-cancel:hover{color:var(--color-ink)}}.message-delete-zone{justify-content:space-between;align-items:center;gap:calc(var(--spacing) * 3);border-top-style:var(--tw-border-style);border-top-width:1px;border-color:var(--color-red-200);background-color:#fef2f280;display:flex}@supports (color:color-mix(in lab, red, red)){.message-delete-zone{background-color:color-mix(in oklab, var(--color-red-50) 50%, transparent)}}.message-delete-zone{padding-inline:calc(var(--spacing) * 4);padding-block:calc(var(--spacing) * 3)}.message-delete-zone b,.message-delete-zone small{display:block}.message-delete-zone b{color:var(--color-red-700);font-size:10px}.message-delete-zone small{margin-top:calc(var(--spacing) * .5);color:#bf000f99;font-size:9px}@supports (color:color-mix(in lab, red, red)){.message-delete-zone small{color:color-mix(in oklab, var(--color-red-700) 60%, transparent)}}.message-delete-zone form{margin:0}.message-delete-button{min-height:calc(var(--spacing) * 8);border-radius:var(--radius-lg);border-style:var(--tw-border-style);border-width:1px;border-color:var(--color-red-200);background-color:var(--color-white);padding-inline:calc(var(--spacing) * 3);padding-block:var(--spacing);color:var(--color-red-700);--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);margin:0;font-size:10px}@media (hover:hover){.message-delete-button:hover{background-color:var(--color-red-500);color:var(--color-white)}}@media (max-width:639px){.message-menu-panel{width:auto;max-height:calc(100dvh - 7rem);position:fixed;top:auto;bottom:5rem;overflow:auto;left:.75rem!important;right:.75rem!important}}.conversation-empty{height:100%;min-height:calc(var(--spacing) * 64);text-align:center;place-content:center;display:grid}.conversation-empty>span{margin-inline:auto;margin-bottom:calc(var(--spacing) * 3);width:calc(var(--spacing) * 12);height:calc(var(--spacing) * 12);background-color:var(--color-mint);color:var(--color-sea);border-radius:3.40282e38px;place-items:center;display:grid}.conversation-empty p{margin-top:var(--spacing);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));color:#08376b73}@supports (color:color-mix(in lab, red, red)){.conversation-empty p{color:color-mix(in oklab, var(--color-ink) 45%, transparent)}}.ticket-workspace .composer{z-index:15;padding:.65rem .85rem max(.65rem,env(safe-area-inset-bottom));border:0;border-top:1px solid #08376b14;border-radius:0;margin:0;position:relative;box-shadow:0 -14px 40px -30px #08376b8c}.composer-context{margin-bottom:calc(var(--spacing) * 2);justify-content:space-between;align-items:flex-start;display:flex}.composer-context b,.composer-context small{display:block}.composer-context b{font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height))}.composer-context small,.composer-context>[data-draft-status]{margin-top:calc(var(--spacing) * .5);color:#08376b66;font-size:9px}@supports (color:color-mix(in lab, red, red)){.composer-context small,.composer-context>[data-draft-status]{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.ticket-workspace .composer textarea{resize:none;background:var(--color-cream);border-radius:13px;min-height:2.75rem;max-height:9rem;padding:.7rem .85rem;line-height:1.7}.ticket-workspace input[type=file]{opacity:0;pointer-events:none;width:1px;height:1px;position:absolute}.composer-bar{margin-top:calc(var(--spacing) * 2);align-items:center;gap:calc(var(--spacing) * 2);display:flex}.composer-tools{align-items:center;gap:var(--spacing);display:flex}.tool-button{min-height:calc(var(--spacing) * 10);cursor:pointer;align-items:center;gap:var(--spacing);border-radius:var(--radius-xl);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b14;margin-bottom:0;display:inline-flex}@supports (color:color-mix(in lab, red, red)){.tool-button{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.tool-button{background-color:var(--color-paper);padding-inline:calc(var(--spacing) * 3);font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height));--tw-font-weight:var(--font-weight-bold);font-weight:var(--font-weight-bold);color:var(--color-ink);--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}@media (hover:hover){.tool-button:hover{border-color:#0693e34d}@supports (color:color-mix(in lab, red, red)){.tool-button:hover{border-color:color-mix(in oklab, var(--color-sea) 30%, transparent)}}.tool-button:hover{background-color:var(--color-mint)}}.tool-button span{display:none}@media (min-width:40rem){.tool-button span{display:inline}}.composer-hint{text-align:center;color:#08376b4d;flex:1;font-size:9px;display:none}@supports (color:color-mix(in lab, red, red)){.composer-hint{color:color-mix(in oklab, var(--color-ink) 30%, transparent)}}@media (min-width:64rem){.composer-hint{display:block}}.send-button{min-height:calc(var(--spacing) * 10);border-radius:var(--radius-xl);background-color:var(--color-sea);padding-inline:calc(var(--spacing) * 4);padding-block:calc(var(--spacing) * 2);margin-right:auto}.compact-recorder{margin-block:calc(var(--spacing) * 2);border-radius:var(--radius-xl);padding:calc(var(--spacing) * 3)}.compact-recorder[hidden],.composer-extra[hidden]{display:none}.composer-extra{margin-top:calc(var(--spacing) * 2);border-radius:var(--radius-xl);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b14}@supports (color:color-mix(in lab, red, red)){.composer-extra{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.composer-extra{background-color:var(--color-cream);padding:calc(var(--spacing) * 3)}.composer-extra label{font-size:var(--text-xs);line-height:var(--tw-leading,var(--text-xs--line-height))}.new-message-jump{bottom:calc(var(--spacing) * 36);z-index:20;min-height:calc(var(--spacing) * 9);--tw-translate-x:calc(calc(1 / 2 * 100%) * -1);translate:var(--tw-translate-x) var(--tw-translate-y);background-color:var(--color-ink);padding-inline:calc(var(--spacing) * 4);padding-block:calc(var(--spacing) * 2);--tw-shadow:0 20px 25px -5px var(--tw-shadow-color,#0000001a), 0 8px 10px -6px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);border-radius:3.40282e38px;font-size:10px;position:absolute;left:50%}.new-message-jump[hidden]{display:none}.staff-composer .mode{margin-bottom:calc(var(--spacing) * 2)}.staff-composer.note-mode{background:var(--theme-note);border-top-color:#fa9f0073}@supports (color:color-mix(in lab, red, red)){.staff-composer.note-mode{border-top-color:color-mix(in srgb,var(--color-coral) 45%,transparent)}}.staff-composer.note-mode textarea{background-color:var(--color-white)}.staff-composer.note-mode .send-button{background-color:var(--color-coral);color:var(--color-ink)}.file-preview:empty{display:none}.ticket-workspace .file-preview{margin-top:calc(var(--spacing) * 2);margin-bottom:calc(var(--spacing) * 2);gap:calc(var(--spacing) * 2);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}@media (min-width:40rem){.ticket-workspace .file-preview{grid-template-columns:repeat(4,minmax(0,1fr))}}.ticket-workspace .file-chip{font-size:9px}.workspace-side{background:var(--color-cream);min-height:0;padding:.75rem;overflow-y:auto}.workspace-side .info-card{margin-bottom:calc(var(--spacing) * 3);padding:calc(var(--spacing) * 4);--tw-shadow:0 0 #0000;box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);border-radius:14px}.panel-close{display:none}.ticket-operations form{margin-top:calc(var(--spacing) * 3);border-top-style:var(--tw-border-style);border-color:#08376b0f;border-top-width:1px}@supports (color:color-mix(in lab, red, red)){.ticket-operations form{border-color:color-mix(in oklab, var(--color-ink) 6%, transparent)}}.ticket-operations form{padding-top:calc(var(--spacing) * 3)}.ticket-operations form button{width:100%}.ticket-operations details{margin-top:calc(var(--spacing) * 3);border-radius:var(--radius-xl);border-style:var(--tw-border-style);border-width:1px;border-color:#08376b14}@supports (color:color-mix(in lab, red, red)){.ticket-operations details{border-color:color-mix(in oklab, var(--color-ink) 8%, transparent)}}.ticket-operations details{padding:calc(var(--spacing) * 3)}.ticket-operations 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.6rem;list-style:none;display:grid}.sms-delivery-item>summary::-webkit-details-marker{display:none}.sms-delivery-event{color:#08376bad;text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:.65rem;font-weight:700;overflow:hidden}.sms-delivery-item>summary b{color:var(--color-ink);font-size:.64rem}.sms-delivery-info{width:1.55rem;height:1.55rem;color:var(--color-sea);background:#eef8ff;border:1px solid #0693e340;border-radius:999px;place-items:center;font-size:.68rem;font-weight:900;display:grid}.sms-delivery-item[open] .sms-delivery-info{background:var(--color-sea);color:#fff}.sms-delivery-timeline{background:var(--color-cream);border-top:1px solid #08376b12;gap:.7rem;margin:0;padding:.7rem .75rem .75rem;list-style:none;display:grid}.sms-delivery-timeline li{color:#08376b7a;grid-template-columns:.65rem minmax(0,1fr);align-items:start;gap:.55rem;display:grid}.sms-delivery-timeline li>span{background:#fff;border:2px solid 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.composer.is-keyboard-active{max-height:min(75svh,calc(var(--visual-viewport-height,100svh) - 9rem),32rem)}.staff-ticket-workspace .composer.is-keyboard-active{max-height:min(75svh,calc(var(--visual-viewport-height,100svh) - 11rem),32rem)}.ticket-workspace .composer.is-keyboard-active textarea{min-height:5rem;max-height:min(30svh,8rem)!important}}@media (max-width:639px){.site-header{display:none}.customer-main:has(.ticket-workspace){padding:0}.ticket-workspace{height:min(100svh,var(--visual-viewport-height,100svh))}.staff-ticket-workspace{height:min(calc(100svh - 4.5rem),calc(var(--visual-viewport-height,100svh) - 4.5rem))}.ticket-workspace-head{min-height:calc(var(--spacing) * 16)}.workspace-grid{height:auto}.ticket-title h1{max-width:48vw;font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height))}.ticket-head-actions .badge{max-width:calc(var(--spacing) * 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.icon-button{width:2.35rem;height:2.35rem}.ticket-dispatch-context{margin:.4rem .45rem 0}.composer-launch{gap:.5rem;min-width:0;padding-inline:.55rem}.composer-launch>span:nth-child(2){flex:1;min-width:0}.composer-launch b,.composer-launch small{text-overflow:ellipsis;white-space:nowrap;max-width:none;overflow:hidden}.composer-launch-arrow{flex:none;margin-right:0}}.flash.flash-leaving{transform:none!important}body:has(.ticket-workspace) .flash.flash-leaving{transform:translate(-50%,-.5rem)!important}.location-fields{margin-bottom:calc(var(--spacing) * 6);border-radius:var(--radius-2xl);border-style:var(--tw-border-style);border-width:1px;border-color:#0693e326}@supports (color:color-mix(in lab, red, red)){.location-fields{border-color:color-mix(in oklab, var(--color-sea) 15%, transparent)}}.location-fields{background-color:#e5f4ff66}@supports (color:color-mix(in lab, red, red)){.location-fields{background-color:color-mix(in oklab, var(--color-mint) 40%, 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minmax(0,1fr)}}.staff-sidebar{background:linear-gradient(180deg,var(--color-ink),#06284d);height:100dvh;padding:1.25rem;position:sticky;top:0;overflow-y:auto}.staff-brand{margin-bottom:calc(var(--spacing) * 8);border-radius:var(--radius-2xl);padding:calc(var(--spacing) * 2);color:var(--color-white)}@media (hover:hover){.staff-brand:hover{background-color:#ffffff0d}@supports (color:color-mix(in lab, red, red)){.staff-brand:hover{background-color:color-mix(in oklab, var(--color-white) 5%, transparent)}}}.staff-menu-label{margin-bottom:calc(var(--spacing) * 2);padding-inline:calc(var(--spacing) * 3);--tw-font-weight:var(--font-weight-black);font-size:10px;font-weight:var(--font-weight-black);--tw-tracking:var(--tracking-wider);letter-spacing:var(--tracking-wider);color:#ffffff59}@supports (color:color-mix(in lab, red, red)){.staff-menu-label{color:color-mix(in oklab, var(--color-white) 35%, transparent)}}.staff-menu{gap:var(--spacing)}.staff-menu a{color:#ffffff9e;border:1px solid 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.25rem;width:.22rem;height:1.75rem;position:absolute;right:-1.25rem}.staff-menu a.active>span{background-color:#ffffff26}@supports (color:color-mix(in lab, red, red)){.staff-menu a.active>span{background-color:color-mix(in oklab, var(--color-white) 15%, transparent)}}.staff-profile{align-items:center;gap:calc(var(--spacing) * 3);border-style:var(--tw-border-style);border-width:1px;border-color:#ffffff14;display:flex}@supports (color:color-mix(in lab, red, red)){.staff-profile{border-color:color-mix(in oklab, var(--color-white) 8%, transparent)}}.staff-profile{background-color:#ffffff0d}@supports (color:color-mix(in lab, red, red)){.staff-profile{background-color:color-mix(in oklab, var(--color-white) 5%, transparent)}}.staff-profile{padding:calc(var(--spacing) * 3)}.staff-profile-avatar{width:calc(var(--spacing) * 10);height:calc(var(--spacing) * 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3);padding-block:calc(var(--spacing) * 2);--tw-font-weight:var(--font-weight-bold);font-size:10px;font-weight:var(--font-weight-bold);color:#08376b80;flex-shrink:0}@supports (color:color-mix(in lab, red, red)){.queue-switcher a{color:color-mix(in oklab, var(--color-ink) 50%, transparent)}}@media (hover:hover){.queue-switcher a:hover{background-color:var(--color-mint);color:var(--color-sea-dark)}}.queue-switcher a.active{background-color:var(--color-ink);color:var(--color-white);--tw-shadow:0 1px 3px 0 var(--tw-shadow-color,#0000001a), 0 1px 2px -1px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.dashboard{align-items:flex-start}@media (min-width:80rem){.dashboard{grid-template-columns:260px minmax(0,1fr)}}.filters{border-color:#08376b14}@supports (color:color-mix(in lab, red, red)){.filters{border-color:color-mix(in oklab, var(--color-ink) 8%, 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(color:color-mix(in lab, red, red)){.stream-head{background-color:color-mix(in oklab, var(--color-cream) 45%, transparent)}}.stream-head h2{font-size:var(--text-base);line-height:var(--tw-leading,var(--text-base--line-height))}.ticket-stream .staff-ticket{border-right:3px solid var(--color-sea);grid-template-columns:minmax(0,1fr) auto;min-height:7.25rem;padding:1rem 1.15rem;position:relative}.ticket-stream .staff-ticket.priority-edge-important{border-right-color:var(--color-blue)}.ticket-stream .staff-ticket.priority-edge-urgent{border-right-color:var(--color-coral)}.ticket-stream .staff-ticket:hover{background:linear-gradient(90deg,var(--color-paper),var(--color-mint))}.staff-ticket-head time{--tw-font-weight:var(--font-weight-medium);font-size:9px;font-weight:var(--font-weight-medium);color:#08376b59}@supports (color:color-mix(in lab, red, red)){.staff-ticket-head time{color:color-mix(in oklab, var(--color-ink) 35%, transparent)}}.staff-ticket h2{margin-top:calc(var(--spacing) * 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(color:color-mix(in lab, red, red)){.ticket-locked{color:color-mix(in oklab, var(--color-ink) 60%, transparent)}}.staff-ticket-side{min-width:calc(var(--spacing) * 32)}.staff-ticket-badges{flex-wrap:nowrap}.ticket-owner{max-width:calc(var(--spacing) * 40);text-overflow:ellipsis;white-space:nowrap;--tw-font-weight:var(--font-weight-bold);font-size:9px;font-weight:var(--font-weight-bold);color:#08376b66;overflow:hidden}@supports (color:color-mix(in lab, red, red)){.ticket-owner{color:color-mix(in oklab, var(--color-ink) 40%, transparent)}}.ticket-open{align-items:center;gap:var(--spacing);--tw-font-weight:var(--font-weight-black);font-size:10px;font-weight:var(--font-weight-black);color:var(--color-sea);display:flex}.ticket-open 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3.5);grid-template-columns:repeat(1,minmax(0,1fr))}.staff-ticket-side{flex-direction:row;align-items:center;min-width:0}.ticket-owner{display:none}.ticket-open{margin-right:auto}.staff-ticket-badges{justify-content:flex-start}.stream-head{padding-inline:calc(var(--spacing) * 3)}.stream-status{display:none}}.staff-shell{--staff-text:#123a63;--staff-muted:#526b85;--staff-subtle:#60758b;--staff-border:#ccd8e5;--status-new-bg:#e4f4ff;--status-new-fg:#07517f;--status-open-bg:#e6ebff;--status-open-fg:#263d8f;--status-staff-bg:#fff0cf;--status-staff-fg:#754000;--status-customer-bg:#dff1ff;--status-customer-fg:#07518b;--status-reopened-bg:#ffe4d8;--status-reopened-fg:#8a3511;--status-resolved-bg:#dff5e9;--status-resolved-fg:#17613c;--status-closed-bg:#e9edf2;--status-closed-fg:#44576b;color:var(--staff-text)}.staff-menu a{color:#d3e1f0}.staff-menu a:hover{color:#fff}.staff-menu 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b{color:#07517f;font-size:.8125rem}.staff-sync small{color:var(--staff-muted);font-size:.75rem}.stat-label{color:var(--staff-muted);font-size:.8125rem}.stat-card small{color:var(--staff-muted);font-size:.75rem}.stat-value{color:#08376b}.panel-index{color:var(--staff-muted);letter-spacing:0;font-family:Vazirmatn,ui-sans-serif,system-ui;font-size:.75rem}.queue-switcher a{color:var(--staff-muted);font-size:.8125rem}.queue-switcher a.active{color:#fff}.dashboard{grid-template-columns:minmax(0,1fr)}@media (min-width:1024px){.dashboard{grid-template-columns:280px minmax(0,1fr)}.filters{position:sticky;top:5.75rem}}.filters{border-color:var(--staff-border);background:#fff}.filter-heading{align-items:center}.filter-title{align-items:center;gap:.65rem;display:flex}.filter-icon{color:#07517f;background:#e4f4ff;border-radius:.65rem;place-items:center;width:2.25rem;height:2.25rem;font-size:1.15rem;display:grid}.filter-heading h3{color:#08376b;margin-top:.15rem;font-size:.9rem}.filter-heading>a{color:#1269ad;text-underline-offset:3px;font-size:.75rem;text-decoration:underline}.filter-form label{color:#244b72;font-size:.8125rem}.filter-form input,.filter-form select{color:#123a63;border-color:#b9c9d9;font-size:.8125rem}.check{color:#244b72!important}.check span{font-size:.8125rem}.stream-head .panel-index{color:#526b85}.stream-head h2{color:#08376b;font-size:1.05rem}.stream-meta>span:first-child{color:var(--staff-muted);font-size:.75rem}.stream-status{color:#07517f;font-size:.75rem}.ticket-stream .staff-ticket{color:var(--staff-text);border-bottom-color:#d5dee8;border-right-width:4px}.ticket-stream .staff-ticket.status-row-waiting_staff,.ticket-stream .staff-ticket.status-row-reopened{background:linear-gradient(90deg,#fff,#fff9ec);border-right-color:#e58d00}.ticket-stream .staff-ticket.status-row-waiting_staff:hover,.ticket-stream .staff-ticket.status-row-reopened:hover{background:linear-gradient(90deg,#fff9ec,#fff2d6)}.staff-ticket-head{gap:.55rem}.staff-ticket-head .ticket-number{color:#365a7d;font-family:Vazirmatn,ui-sans-serif,system-ui;font-size:.75rem;font-weight:800}.staff-ticket-head time{color:var(--staff-muted);margin-right:auto;font-size:.75rem;font-weight:600}.staff-ticket h2{color:#08376b;white-space:normal;font-size:1.05rem;line-height:1.8}.action-required{color:#754000;background:#fff0cf;border:1px solid #e7a027;border-radius:999px;padding:.2rem .55rem;font-size:.7rem;font-weight:900}.ticket-row-meta{color:var(--staff-muted);gap:.45rem;margin-top:.65rem;font-size:.75rem}.ticket-row-meta span{background:#f6f8fa;border:1px solid #d3dde7;border-radius:.5rem;align-items:center;min-height:1.8rem;padding:.25rem .55rem;line-height:1.5;display:inline-flex}.ticket-row-meta 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