/* Staff organizational operations — intentionally scoped to avoid regressions. */
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.immediate-announcement-card form{margin:0}
.immediate-announcement-button{display:flex;align-items:center;justify-content:center;gap:.4rem;width:100%;min-height:2.25rem;border:1px solid #0f766e;border-radius:.55rem;background:#0f766e;color:#fff;font-size:.73rem;font-weight:800;cursor:pointer;transition:background .15s ease,box-shadow .15s ease}
.immediate-announcement-button:hover:not(:disabled){background:#0b5f59;box-shadow:0 5px 15px -10px #0b5f59}
.immediate-announcement-button:focus-visible{outline:2px solid #0f766e;outline-offset:3px}
.immediate-announcement-button:disabled{border-color:#aebfc0;background:#aebfc0;cursor:not-allowed}
.immediate-announcement-card small{color:#607574;font-size:.62rem;line-height:1.45;text-align:center}
.operations-page{display:grid;gap:1rem;min-width:0}
.operations-page .staff-page-head{margin-bottom:0}
.operations-page .ticket-stream,.operations-page .filters{border:1px solid #d9e4ee;background:#fff;box-shadow:0 18px 45px -38px rgba(8,55,107,.55)}
.operations-page .ticket-stream{border-radius:1rem;overflow:hidden}
.operations-page .filters{border-radius:1rem;padding:1rem}
.operations-page .stream-head{min-height:4.5rem;padding:1rem 1.15rem;border-bottom:1px solid #e5edf4;background:linear-gradient(135deg,#fff,#f6fbff)}
.operations-page .filter-form{display:grid;gap:.9rem}
.operations-page .filter-form label{display:grid;gap:.4rem;color:#294762;font-size:.75rem;font-weight:800}
.operations-page .filter-form input,.operations-page .filter-form select,.operations-page .filter-form textarea{width:100%;min-height:2.9rem;border:1px solid #cbd9e5;border-radius:.75rem;background:#fff;padding:.68rem .8rem;color:#143552;box-shadow:0 1px 2px rgba(8,55,107,.03)}
.operations-page .filter-form textarea{min-height:9rem;resize:vertical;line-height:1.9}
.operations-page .filter-form select[multiple]{min-height:8rem}
.operations-page .filter-form button,.operations-toolbar button{min-height:2.9rem;border:0;border-radius:.75rem;background:linear-gradient(135deg,#087dc1,#075a94);color:#fff;padding:.7rem 1.1rem;font-weight:900;box-shadow:0 10px 24px -16px #075a94}
.operations-toolbar{display:grid;grid-template-columns:minmax(220px,1fr) auto;gap:.75rem;padding:1rem;border-bottom:1px solid #e5edf4;background:#f9fcff}
.operations-toolbar input,.operations-toolbar select{min-height:2.8rem;border:1px solid #cbd9e5;border-radius:.75rem;background:#fff;padding:.65rem .8rem}
.operations-page .table-scroll{overflow:auto;scrollbar-width:thin}
.operations-page table{width:100%;border-collapse:separate;border-spacing:0;min-width:820px}
.operations-page th{position:sticky;top:0;z-index:1;background:#eef6fc;color:#35556f;font-size:.69rem;font-weight:900;text-align:right;white-space:nowrap;padding:.8rem .9rem;border-bottom:1px solid #d5e3ee}
.operations-page td{padding:.85rem .9rem;border-bottom:1px solid #edf2f6;color:#243f56;font-size:.73rem;vertical-align:top;line-height:1.75}
.operations-page tbody tr:hover td{background:#f8fcff}
.operations-page td a{color:#0874b5;font-weight:900}
.table-subtitle{display:block;margin-top:.2rem;color:#718598;font-size:.65rem;max-width:22rem;white-space:normal;line-height:1.65}
.tag-chip,.status-pill{display:inline-flex;align-items:center;margin:.12rem;padding:.18rem .5rem;border-radius:999px;background:#e7f5ef;color:#176b54;font-size:.65rem;font-weight:800}
.status-pill.is-danger{background:#fff0f0;color:#b42318}.status-pill.is-muted{background:#eef2f5;color:#627586}.status-pill.is-success{background:#e5f7ef;color:#08734e}
.view-counter{display:inline-grid;place-items:center;min-width:2rem;height:2rem;border-radius:.65rem;background:#e5f4ff;color:#086ea9}
.operations-metrics{grid-template-columns:repeat(5,minmax(110px,1fr));margin:0}
.operations-metrics .stat-card{min-height:7rem}
.operations-page .empty-state{text-align:center;padding:2.5rem;color:#73879a}
.operations-form-card{max-width:860px;width:100%;margin-inline:auto;padding:1.2rem}
.form-hint{direction:ltr;text-align:left;overflow-wrap:anywhere;padding:.7rem;border-radius:.65rem;background:#f3f6f8;color:#52677d;font-size:.65rem}
@media(max-width:1000px){.operations-page .dashboard{grid-template-columns:1fr}.operations-page .filters{position:static}.operations-metrics{grid-template-columns:repeat(3,1fr)}}
@media(max-width:640px){.operations-page{gap:.75rem}.operations-toolbar{grid-template-columns:1fr;padding:.75rem}.operations-metrics{display:flex;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:.35rem}.operations-metrics .stat-card{min-width:9rem;scroll-snap-align:start}.operations-page .ticket-stream,.operations-page .filters{border-radius:.8rem}.operations-page td,.operations-page th{padding:.7rem}.staff-mobile-dock{overflow-x:auto;justify-content:flex-start}.staff-mobile-dock>a,.staff-mobile-dock>form{min-width:74px;flex:0 0 auto}}

/* Unified visual language for the staff operations suite. */
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.operations-kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:.7rem}.operations-kpis.compact{grid-template-columns:repeat(3,minmax(0,1fr));max-width:50rem}.operations-kpis article{display:flex;align-items:center;gap:.7rem;min-width:0;border:1px solid #dce7ef;border-radius:1rem;background:#fff;padding:.85rem 1rem;box-shadow:0 12px 30px -28px #08376b}.operations-kpis b,.operations-kpis small{display:block}.operations-kpis b{color:#123e62;font-size:1.25rem;line-height:1}.operations-kpis small{margin-top:.3rem;color:#6f8496;font-size:.62rem;white-space:nowrap}.kpi-icon{display:grid;width:2.4rem;height:2.4rem;flex:none;place-items:center;border-radius:.75rem;background:#e6f6ef;color:#087454;font-weight:900}.kpi-icon.is-blue{background:#e6f4ff;color:#0875b5}.kpi-icon.is-amber{background:#fff4d8;color:#a76b00}.kpi-icon.is-violet{background:#f1eaff;color:#6941c6}.kpi-icon.is-coral{background:#fff0ec;color:#c84d32}
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.contact-card-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.8rem;padding:1rem;background:#f7fafc}.contact-card{display:grid;gap:.75rem;min-width:0;border:1px solid #dce7ef;border-radius:1rem;background:#fff;padding:1rem;transition:.18s ease;box-shadow:0 10px 28px -26px #08376b}.contact-card:hover{transform:translateY(-2px);border-color:#9dcbe2;box-shadow:0 18px 36px -29px #08376b}.contact-card header{display:flex;align-items:center;gap:.7rem}.contact-avatar{display:grid;width:2.65rem;height:2.65rem;flex:none;place-items:center;border-radius:.8rem;background:linear-gradient(145deg,#dff4ff,#dff7ef);color:#084d73;font-size:1rem;font-weight:900}.contact-identity{min-width:0;flex:1}.contact-identity h2{overflow:hidden;margin:0;color:#153f60;font-size:.88rem;text-overflow:ellipsis;white-space:nowrap}.contact-identity p{overflow:hidden;margin:.15rem 0 0;color:#718698;font-size:.63rem;text-overflow:ellipsis;white-space:nowrap}.contact-type{flex:none;border-radius:999px;background:#e7f4fb;padding:.2rem .48rem;color:#146b98;font-size:.57rem;font-weight:900}.contact-type.type-supplier{background:#fff3d8;color:#966000}.contact-type.type-carrier{background:#f0eaff;color:#6841b8}.contact-meta{display:flex;flex-wrap:wrap;gap:.4rem .9rem;color:#5f7689;font-size:.64rem}.contact-groups{display:flex;min-height:1.6rem;flex-wrap:wrap;gap:.3rem}.contact-groups span{border-radius:999px;background:#edf5f8;padding:.18rem .48rem;color:#49677c;font-size:.58rem;font-weight:800}.contact-groups small{color:#93a2ae;font-size:.6rem}.contact-ticket-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:.35rem}.contact-ticket-stats span{display:grid;gap:.1rem;border-radius:.6rem;background:#f3f6f8;padding:.45rem;text-align:center;color:#718394;font-size:.55rem}.contact-ticket-stats b{color:#173f60;font-size:.82rem}.contact-ticket-stats .needs-action{background:#fff5df;color:#916000}.contact-ticket-stats .needs-action b{color:#c37700}.contact-card footer{display:flex;align-items:center;justify-content:space-between;border-top:1px solid #edf2f5;padding-top:.7rem}.contact-card footer a{color:#557187;font-size:.64rem;font-weight:900}.contact-card footer .primary-action{border-radius:.6rem;background:#e8f6ff;padding:.4rem .65rem;color:#0875b5}.contact-empty{grid-column:1/-1}.contact-empty>span{display:grid;width:3rem;height:3rem;margin:0 auto .5rem;place-items:center;border-radius:1rem;background:#eaf5fb;color:#1679aa;font-size:1.3rem}
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.voip-call{position:relative;display:inline-flex;align-items:center;gap:.4rem}.voip-call-trigger{min-height:2.35rem;border:1px solid #0b8b74!important;border-radius:.65rem!important;background:#e8f8f3!important;padding:.45rem .8rem!important;color:#08735f!important;font-size:.68rem;font-weight:900}.voip-call-menu{position:absolute;z-index:80;top:calc(100% + .35rem);right:0;min-width:10.5rem;border:1px solid #d4e5e1;border-radius:.75rem;background:#fff;padding:.35rem;box-shadow:0 16px 38px -20px #08376b}.voip-call-menu button{display:block;width:100%;border:0!important;border-radius:.5rem!important;background:#fff!important;padding:.6rem .7rem!important;text-align:right;color:#164e63!important;font-size:.65rem;font-weight:800}.voip-call-menu button:hover{background:#edf9f6!important}.voip-call-status{max-width:11rem;color:#647b88;font-size:.57rem}.voip-call-status:empty{display:none}.voip-call-status.is-error{color:#b42318}.voip-call-status.is-success{color:#08735f}.contact-card footer .voip-call-status{position:absolute;right:1rem;bottom:.15rem}.ticket-head-actions .voip-call-status{position:absolute;top:100%;right:0;border-radius:.4rem;background:#fff;padding:.2rem .4rem;white-space:nowrap}.ticket-head-actions .voip-call{position:relative}
.voip-call{isolation:isolate}.voip-call-trigger{display:flex!important;align-items:center;gap:.55rem;min-height:2.65rem!important;border:1px solid rgba(7,132,112,.28)!important;border-radius:.8rem!important;background:linear-gradient(135deg,#edfbf7,#dcf5ed)!important;padding:.38rem .55rem .38rem .72rem!important;color:#076a59!important;box-shadow:0 8px 22px -17px rgba(7,106,89,.8)!important;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease!important}.voip-call-trigger:hover{transform:translateY(-1px);border-color:rgba(7,132,112,.52)!important;box-shadow:0 12px 24px -16px rgba(7,106,89,.9)!important}.voip-call-trigger:focus-visible{outline:3px solid rgba(18,170,142,.2);outline-offset:2px}.voip-call-trigger:disabled{cursor:wait;opacity:.72}.voip-call-trigger-icon{display:grid;width:1.85rem;height:1.85rem;flex:none;place-items:center;border-radius:.58rem;background:linear-gradient(145deg,#0d987f,#08715f);color:#fff;box-shadow:0 6px 14px -8px #075c4e}.voip-call-trigger-icon svg{width:1rem;height:1rem;fill:currentColor}.voip-call-trigger-copy{display:grid;text-align:right;line-height:1.2}.voip-call-trigger-copy b{font-size:.68rem}.voip-call-trigger-copy small{margin-top:.16rem;color:#438478;font-size:.5rem;font-weight:700}.voip-call-chevron{margin-right:.1rem;color:#4b897e;font-size:.8rem;transition:transform .16s}.voip-call-trigger.is-open .voip-call-chevron{transform:rotate(180deg)}.voip-call-trigger.is-success .voip-call-trigger-icon{background:linear-gradient(145deg,#16a36f,#087d55)}.voip-call-trigger.is-loading .voip-call-trigger-icon svg{animation:voip-pulse .9s ease-in-out infinite alternate}@keyframes voip-pulse{to{opacity:.42;transform:scale(.82)}}
body>.voip-call-menu{position:fixed;z-index:2147483000;top:0;right:auto;left:0;width:min(20rem,calc(100vw - 1.5rem));min-width:18rem;overflow:hidden;border:1px solid rgba(22,77,99,.13);border-radius:1rem;background:rgba(255,255,255,.98);padding:0;direction:rtl;box-shadow:0 24px 65px -24px rgba(8,47,85,.48),0 7px 18px -12px rgba(8,47,85,.25);backdrop-filter:blur(14px);transform-origin:top right;animation:voip-menu-in .16s ease-out}body>.voip-call-menu[hidden]{display:none!important}@keyframes voip-menu-in{from{opacity:0;transform:translateY(-5px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}body>.voip-call-menu>header{display:flex;align-items:center;gap:.7rem;border-bottom:1px solid #e7eff2;background:linear-gradient(135deg,#f1fbf8,#f7fbfd);padding:.85rem .9rem}body>.voip-call-menu>header>span{display:grid;width:2.2rem;height:2.2rem;flex:none;place-items:center;border-radius:.7rem;background:linear-gradient(145deg,#0c927b,#096c78);color:#fff;font-size:.85rem;box-shadow:0 8px 18px -11px #075f51}body>.voip-call-menu header b,body>.voip-call-menu header small{display:block}body>.voip-call-menu header b{color:#173f56;font-size:.72rem}body>.voip-call-menu header small{margin-top:.15rem;color:#718795;font-size:.55rem}.voip-call-options{display:grid;gap:.35rem;padding:.48rem}.voip-call-menu .voip-call-options button{display:grid!important;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:.65rem;width:100%;min-height:3.8rem;border:1px solid transparent!important;border-radius:.75rem!important;background:#fff!important;padding:.55rem .6rem!important;text-align:right;color:#173f56!important;box-shadow:none!important;transition:background .14s,border-color .14s,transform .14s!important}.voip-call-menu .voip-call-options button:hover,.voip-call-menu .voip-call-options button:focus-visible{transform:translateX(-2px);border-color:#cbe8df!important;background:#f1fbf8!important;outline:none}.voip-call-menu .voip-call-options button>span:nth-child(2){min-width:0}.voip-call-menu .voip-call-options b,.voip-call-menu .voip-call-options small{display:block}.voip-call-menu .voip-call-options b{font-size:.68rem}.voip-call-menu .voip-call-options small{margin-top:.18rem;overflow:hidden;color:#718795;font-size:.53rem;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.voip-method-icon{display:grid;width:2.35rem;height:2.35rem;place-items:center;border-radius:.68rem;background:#e4f7f1;color:#08715f;font-size:1rem;font-weight:900}.voip-method-icon.is-mobile{background:#e9f3fb;color:#176b99}.voip-method-arrow{color:#7da19a;font-size:.85rem}
body>.voip-call-status{position:fixed!important;z-index:2147483001;right:auto!important;bottom:1.25rem!important;left:50%!important;top:auto!important;display:flex;align-items:center;gap:.55rem;width:max-content;max-width:min(26rem,calc(100vw - 1.5rem));min-height:2.8rem;border:1px solid rgba(21,64,82,.12);border-radius:.85rem;background:#fff;padding:.55rem .85rem!important;color:#23485b!important;font-size:.64rem;font-weight:850;white-space:normal;box-shadow:0 18px 46px -20px rgba(8,47,85,.65);opacity:0;pointer-events:none;transform:translate(-50%,1rem);transition:opacity .18s,transform .18s}body>.voip-call-status:before{display:grid;width:1.55rem;height:1.55rem;flex:none;place-items:center;border-radius:.48rem;background:#e7f4f8;color:#176c88;content:'…'}body>.voip-call-status.is-visible{opacity:1;transform:translate(-50%,0)}body>.voip-call-status.is-loading:before{content:'↻';animation:voip-spin .9s linear infinite}body>.voip-call-status.is-success{border-color:#bce5d7!important;background:#f6fdfa!important;color:#08715f!important}body>.voip-call-status.is-success:before{background:#dff6ed;color:#08715f;content:'✓'}body>.voip-call-status.is-error{border-color:#f0c5be!important;background:#fff9f8!important;color:#a33a2b!important}body>.voip-call-status.is-error:before{background:#ffebe8;color:#b34231;content:'!'}@keyframes voip-spin{to{transform:rotate(360deg)}}.contact-card footer .voip-call-trigger{min-height:2.25rem!important;padding:.28rem .42rem!important}.contact-card footer .voip-call-trigger-icon{width:1.65rem;height:1.65rem}.contact-card footer .voip-call-trigger-copy small,.contact-card footer .voip-call-chevron{display:none}
@media(max-width:560px){body>.voip-call-menu{top:auto!important;right:.65rem!important;bottom:.65rem!important;left:.65rem!important;width:auto;min-width:0;border-radius:1.05rem;transform-origin:bottom center;animation:voip-sheet-in .2s ease-out}@keyframes voip-sheet-in{from{opacity:0;transform:translateY(1rem)}to{opacity:1;transform:translateY(0)}}body>.voip-call-status{bottom:5.25rem!important}.operations-hero-actions .voip-call-trigger{width:100%;justify-content:center}.ticket-head-actions .voip-call-trigger-copy small{display:none}}
.group-selector{border:0}.group-selector legend{color:#3f5f77;font-size:.7rem;font-weight:900}.group-selector-tools{display:grid;grid-template-columns:minmax(12rem,1fr) auto auto;align-items:center;gap:.55rem;margin:.4rem 0 .65rem}.group-selector-tools label{display:block}.group-selector-tools input{width:100%;min-height:2.65rem;border:1px solid #c8d8e4;border-radius:.72rem;background:#fbfdff;padding:.58rem .75rem}.group-selection-count{border-radius:999px;background:#e7f4fb;padding:.42rem .7rem;color:#126c9d;white-space:nowrap}.group-selector-tools button{min-height:2.55rem;border:1px solid #d8e4ec;border-radius:.65rem;background:#fff;padding:.45rem .7rem;color:#64798c;font-size:.6rem;font-weight:900}.group-selector-tools button:disabled{cursor:not-allowed;opacity:.45}.group-choice-list>div{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.55rem}.group-choice-list>div>div{border:1px solid #dbe5ec;border-radius:.75rem;background:#fbfdff;transition:.15s}.group-choice-list label{display:flex;align-items:center;gap:.65rem;min-height:3.15rem;padding:.65rem .75rem;cursor:pointer;color:#35566e;font-size:.65rem}.group-choice-list input{width:1.1rem;height:1.1rem;flex:none;accent-color:#0879a7}.group-choice-list>div>div.is-selected{border-color:#58aeca;background:#eaf8fb;box-shadow:0 0 0 2px rgba(22,137,189,.08)}.group-choice-list>div>div[hidden]{display:none}.group-empty{margin:.5rem 0;border-radius:.65rem;background:#f5f8fa;padding:.75rem;color:#758999;font-size:.62rem}.staff-attachment-picker{display:grid;gap:.8rem}.attachment-picker-copy{display:flex;align-items:center;gap:.7rem}.staff-attachment-picker .media-picker-actions{margin:0}.staff-attachment-picker .file-preview:empty{display:none}
.dispatch-composer>footer{display:flex;align-items:center;justify-content:space-between;gap:1rem;border:1px solid #d7e4ec;border-radius:1rem;background:#fff;padding:.9rem 1rem}.dispatch-composer footer b,.dispatch-composer footer small{display:block}.dispatch-composer footer b{color:#173f60;font-size:.68rem}.dispatch-composer footer small{margin-top:.18rem;color:#73889a;font-size:.56rem}.dispatch-composer footer button{min-height:2.8rem;border:0;border-radius:.72rem;background:linear-gradient(135deg,#0879b7,#087c86);padding:.65rem 1rem;color:#fff;font-size:.68rem;font-weight:900}.message-editor textarea{min-height:11rem;resize:vertical;line-height:1.9}.dispatch-history{overflow:hidden;border:1px solid #d8e4ec;border-radius:1rem;background:#fff;position:sticky;top:5.6rem}.dispatch-history>header{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #e5edf3;padding:1rem}.dispatch-history header small{color:#7b8d9d;font-size:.56rem}.dispatch-history header h2{margin:.12rem 0 0;color:#173f60;font-size:.88rem}.dispatch-history header>span{display:grid;width:2rem;height:2rem;place-items:center;border-radius:.65rem;background:#e8f4fb;color:#0873a9;font-size:.65rem;font-weight:900}.dispatch-history>div{display:grid;max-height:39rem;overflow:auto}.dispatch-history-card{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:.55rem;border-bottom:1px solid #edf2f5;padding:.75rem;color:inherit}.dispatch-history-card:hover{background:#f7fbfd}.dispatch-state{width:.5rem;height:.5rem;border-radius:50%;background:#8da0ae}.dispatch-state.state-sent{background:#12a36d}.dispatch-state.state-queued{background:#e19b18}.dispatch-state.state-partial{background:#dc5c42}.dispatch-history-card b{display:block;overflow:hidden;color:#24485f;font-size:.68rem;text-overflow:ellipsis;white-space:nowrap}.dispatch-history-card small{display:block;margin-top:.15rem;color:#718698;font-size:.56rem}.dispatch-history-card p{display:flex;gap:.6rem;margin:.35rem 0 0;color:#8798a5;font-size:.52rem}.dispatch-history-card em{color:#8aa0b0;font-style:normal}
.template-card-list{max-height:44rem;overflow:auto}.variable-box{border:1px dashed #b9cedb;border-radius:.7rem;background:#f7fbfd;padding:.7rem}.variable-box>b{display:block;margin-bottom:.45rem;color:#3e6077;font-size:.62rem}.variable-box>div{display:flex;flex-wrap:wrap;gap:.3rem}.variable-box code{border-radius:.35rem;background:#e7f3f9;padding:.18rem .35rem;color:#075e8d;font-size:.53rem}
@media(max-width:1100px){.operations-kpis{grid-template-columns:repeat(3,1fr)}.contact-filter-bar{grid-template-columns:repeat(2,minmax(0,1fr))}.contact-search{grid-column:1/-1}.operations-split,.template-layout,.dispatch-layout{grid-template-columns:1fr}.operations-form-side,.dispatch-history{position:static}.dispatch-history>div,.template-card-list{max-height:none}}
@media(max-width:700px){.operations-hero{align-items:stretch;flex-direction:column;padding:1.1rem}.operations-hero h1{font-size:1.3rem}.operations-hero-actions{align-items:stretch;flex-direction:column}.security-callout,.template-guide{align-self:stretch}.operations-kpis,.operations-kpis.compact{display:flex;max-width:none;overflow-x:auto;padding-bottom:.25rem}.operations-kpis article{min-width:9rem}.contact-filter-bar{grid-template-columns:1fr}.contact-search{grid-column:auto}.contact-card-grid{grid-template-columns:1fr;padding:.65rem}.contact-result-meta{align-items:flex-start;flex-direction:column;gap:.4rem}.editor-grid{grid-template-columns:1fr;padding:.8rem}.editor-wide{grid-column:auto}.editor-actions,.dispatch-composer>footer{align-items:stretch;flex-direction:column}.editor-actions span{margin:0}.group-selector-tools{grid-template-columns:1fr}.group-selection-count{justify-self:start}.group-choice-list>div{grid-template-columns:1fr}.group-card,.template-card{grid-template-columns:auto minmax(0,1fr) auto}.group-card .status-pill,.template-card .status-pill{grid-column:2}.group-card>a,.template-card>a{grid-column:3;grid-row:1/3}.contact-ticket-stats{grid-template-columns:repeat(2,1fr)}}

/* Staff contact edit history */
.contact-history{width:100%;max-width:58rem;margin-inline:auto}
.contact-history__heading{display:flex;align-items:center;gap:.85rem;padding:1.2rem 1.35rem;border-bottom:1px solid #e5edf3;background:linear-gradient(115deg,#f3faff,#fff 70%)}
.contact-history__heading-icon{display:grid;width:2.7rem;height:2.7rem;flex:none;place-items:center;border-radius:.85rem;background:#e2f2f9;color:#0879a3;font-size:1.55rem;font-weight:700}
.contact-history__heading h2{margin:0;color:#173f60;font-size:1rem}
.contact-history__heading p{margin:.3rem 0 0;color:#667f91;font-size:.69rem}
.contact-history__total{margin-inline-start:auto;white-space:nowrap;border:1px solid #d4e8f1;border-radius:999px;background:#fff;padding:.35rem .7rem;color:#176b92;font-size:.63rem;font-weight:800}
.contact-history__timeline{margin:0;padding:1.25rem 1.5rem 1.25rem 1.1rem;list-style:none}
.contact-history__event{position:relative;padding:0 1.65rem 1rem 0}
.contact-history__event:not(:last-child)::before{position:absolute;top:1.3rem;right:.36rem;bottom:-.35rem;width:2px;background:#dcecf3;content:""}
.contact-history__event::after{position:absolute;top:1.25rem;right:0;width:.75rem;height:.75rem;border:3px solid #fff;border-radius:50%;background:#1595a7;box-shadow:0 0 0 1px #c3dce8;content:""}
.contact-history__event:last-child{padding-bottom:0}
.contact-history__details{overflow:hidden;border:1px solid #dce8ef;border-radius:.9rem;background:#fff;box-shadow:0 8px 22px -20px #123e61}
.contact-history__details[open]{border-color:#c7e0eb;box-shadow:0 12px 28px -24px #0d5074}
.contact-history__summary{display:flex;align-items:center;gap:.7rem;min-height:4.3rem;padding:.8rem 1rem;cursor:pointer;list-style:none}
.contact-history__summary::-webkit-details-marker{display:none}
.contact-history__summary:hover{background:#f7fbfd}
.contact-history__summary:focus-visible{outline:3px solid #54a9ca;outline-offset:-3px}
.contact-history__avatar{display:grid;width:2.35rem;height:2.35rem;flex:none;place-items:center;border-radius:.72rem;background:linear-gradient(135deg,#0b709f,#0d9a9c);color:#fff;font-size:.9rem;font-weight:900}
.contact-history__identity{display:grid;min-width:0;gap:.2rem}
.contact-history__identity strong{overflow:hidden;color:#173f60;font-size:.78rem;text-overflow:ellipsis;white-space:nowrap}
.contact-history__identity time{color:#73899a;font-size:.64rem;font-variant-numeric:tabular-nums}
.contact-history__count{margin-inline-start:auto;white-space:nowrap;border-radius:999px;background:#edf7fa;padding:.28rem .58rem;color:#18758d;font-size:.61rem;font-weight:800}
.contact-history__chevron{width:.5rem;height:.5rem;flex:none;border-left:2px solid #68869a;border-bottom:2px solid #68869a;transform:rotate(-45deg);transition:transform .2s}
.contact-history__details[open] .contact-history__chevron{transform:rotate(135deg)}
.contact-history__changes{display:grid;gap:.6rem;margin:0;padding:.85rem 1rem 1rem;border-top:1px solid #eaf0f4;background:#fafdff;list-style:none}
.contact-history__change{display:grid;grid-template-columns:minmax(7rem,10rem) minmax(0,1fr);align-items:center;gap:.8rem}
.contact-history__change+.contact-history__change{padding-top:.6rem;border-top:1px dashed #e3edf2}
.contact-history__field{color:#365a72;font-size:.7rem}
.contact-history__values{display:grid;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);align-items:center;gap:.55rem;min-width:0}
.contact-history__value{display:grid;align-content:start;gap:.25rem;min-width:0;min-height:3.3rem;border:1px solid #e1e9ee;border-radius:.65rem;background:#fff;padding:.45rem .65rem}
.contact-history__value span{color:#8092a0;font-size:.58rem;font-weight:800}
.contact-history__value b{color:#52687a;font-size:.68rem;font-weight:700;overflow-wrap:anywhere;white-space:pre-wrap}
.contact-history__value--after{border-color:#cce9e1;background:#f2fbf7}
.contact-history__value--after span{color:#28846e}
.contact-history__value--after b{color:#1b6859}
.contact-history__arrow{color:#7c9ba9;font-size:1rem;font-weight:900}
.contact-history__empty{display:grid;justify-items:center;gap:.45rem;padding:2.25rem 1rem;text-align:center}
.contact-history__empty>span{display:grid;width:3rem;height:3rem;place-items:center;border-radius:50%;background:#eef7fa;color:#2183a2;font-size:1.7rem}
.contact-history__empty strong{color:#274b65;font-size:.82rem}
.contact-history__empty p{margin:0;color:#78909f;font-size:.68rem}
@media(max-width:640px){.contact-history__heading{flex-wrap:wrap;padding:1rem}.contact-history__heading p{line-height:1.7}.contact-history__total{margin-inline-start:0;margin-inline-end:auto}.contact-history__timeline{padding:1rem .9rem 1rem .7rem}.contact-history__event{padding-right:1.25rem}.contact-history__summary{gap:.55rem;padding:.7rem}.contact-history__change{grid-template-columns:1fr;gap:.35rem}.contact-history__changes{padding:.7rem}.contact-history__values{gap:.3rem}.contact-history__value{padding:.4rem .45rem}}
/* Contextual financial action; local SVG, full customer identity passed by UUID. */
.payment-notice-shortcut{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:9px 12px;border:1px solid #b8cfe3;border-radius:12px;background:#e5f4ff;color:#08376b;font-size:14px;font-weight:700;text-decoration:none}.payment-notice-shortcut svg{width:18px;height:18px;flex-shrink:0}.payment-notice-shortcut:hover{background:#d8ecfa;border-color:#91bfdd}.payment-notice-shortcut:focus-visible{outline:3px solid #1977ce;outline-offset:3px}.customer-side .payment-notice-shortcut{display:flex;width:100%;margin-top:16px}.contact-card footer .payment-notice-shortcut{width:100%;font-size:14px;min-height:44px}
.contact-card footer:has(.payment-notice-shortcut){flex-wrap:wrap;gap:8px}.contact-card footer .payment-notice-shortcut{flex-basis:100%;color:#08376b;font-weight:700}
.ticket-notices{margin-top:16px;border:1px solid #cbdce9;border-radius:14px;background:#f8fbfe;overflow:hidden}
.ticket-notices>summary{display:flex;align-items:center;justify-content:space-between;gap:8px;min-height:48px;padding:12px;color:#08376b;font-size:14px;font-weight:700;cursor:pointer;list-style:none;background:#e5f4ff}
.ticket-notices>summary::-webkit-details-marker{display:none}
.ticket-notices-title{display:flex;align-items:center;gap:8px}.ticket-notices-title svg{flex-shrink:0}
.ticket-notices-chevron{font-size:20px;line-height:1}.ticket-notices[open] .ticket-notices-chevron{transform:rotate(180deg)}
.ticket-notices>summary:hover{background:#d8ecfa}.ticket-notices>summary:focus-visible,.ticket-notice-item:focus-visible,.ticket-notices-more:focus-visible{outline:3px solid #1977ce;outline-offset:-3px}
.ticket-notices-content{padding:12px}.customer-side .ticket-notices .payment-notice-shortcut{margin-top:0;padding:8px;font-size:12px;gap:6px}.ticket-notices .payment-notice-shortcut span{white-space:nowrap}
.ticket-notices-caption{margin:14px 0 8px;font-size:12px;color:#536a80}
.ticket-notices-list{display:grid;gap:8px;margin:0;padding:0;list-style:none}
.ticket-notice-item{display:grid;gap:8px;padding:12px 10px;border:1px solid #dce6ee;border-radius:10px;background:#fff;text-decoration:none;color:#08376b}
.ticket-notice-item:hover{border-color:#91bfdd;background:#f0f8ff}.ticket-notice-item strong{font-size:13px;overflow-wrap:anywhere}
.ticket-notice-meta{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:6px;font-size:11px;color:#536a80}.ticket-notice-meta bdi{font-size:10px}
.ticket-notice-status{padding:3px 7px;border-radius:6px;background:#fff3d8;color:#805b13;font-weight:700}.ticket-notice-status.is-settled{background:#e4f5eb;color:#216544}.ticket-notice-status.is-cancelled{background:#f0f1f4;color:#657080}
.ticket-notices-empty{padding:12px 0;font-size:12px;color:#536a80;line-height:1.8}
.ticket-notices-more{display:flex;align-items:center;flex-wrap:wrap;gap:6px;min-height:44px;margin-top:8px;color:#1977ce;font-size:13px;font-weight:700;text-decoration:none}.ticket-notices-more small{flex:1;font-size:10px;font-weight:400}.ticket-notices-more:hover{text-decoration:underline}